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They advertise themselves as 'Local Electricians' not Universal Electricians', hence why I didn't find reviews till it was too late! Complete rip off! They quote a $50 call out fee, which you are forced to sign a form accepting it before they actually tell you that for them to proceed, you need to agree to paying for a $490 'diagnostic test', which by the way is actually $539 as they don't mention it doesn't include GST till you have to pay. Once they 'diagnose', for anything else you need to pay even more. I was completely ripped off by this lot. Also as mentioned in a number of other reviews, my board was also 'non- compliant'. I almost had a heart attack when I was told the exuberant amount they wanted to make my board 'compliant'. Complete rip off....
Unfortunately our experience is depressingly similar. My elderly mother rang this company as it was marketed as local, although they are located in NArrabeen and she is in the Hills District. She was quoted $620 to replace a bathroom XL Tastic, which is no more than $200 in materials. She agreed to this price but when it came time to pay was then told GST was additional. Whilst there the electrician also checked the main board and told her it was non compliant and dangerous. She was quoted $3275 to replace the board, again overpriced as materials are about $500. My husband, who is a builder, had already looked at the bathroom job and could have repaired it with 3 pop rivers, as the unit worked fine, just the clips had broken. Unfortunately we were away when the unit dropped and my mother felt she had to get it fixed immediately. He rang the 1800 number to discuss the over pricing and was informed that this is how the company operates. Completelyread more
USE THESE PEOPLE AT YOUR OWN RISK!! When I read the reviews below I am not surprised I am not surprised as they charged my Sister $539.00 for 1/2 hours "work" which consisted of re-setting an ELCB (2 seconds to flick a switch) and to "perform a diagnostic and test passed" All in all the person was at my home for 1/2 hous. Since then I have called their office no less than 5 times, spoken to 2 different people who both said they would look into the issue and get back to me but NO return call. All I can say to anyone thinking of using their services - DON'T.
I recently experienced the same overcharging for a simple job that I later found out should have been only $350 at the high end. I was charged $991 with additional also suggested that I refused.
The catch is that by the time they come out you have agreed to the service fee and the quote fee which makes it difficult to reject their overpriced quote. As someone else said it's all technically legal. Which is an issue. So the simple answer is don't use them - nor the parent company Abok - avoid them asread more
Beware!! Get alternative quotes. If you call th 1800 number they do not identify themselves as Universal Electrical for good reason as you will be grossly overcharged and will pay for work you won't need done. I paid $1000 for a incorrectly identified faults with parts marked up by over 1000%. They tried to stitch me up for rewiring my entire kitchen and replace main power switches when th actual fault was a $20 power point which another sparky took 5 minutes to identify and fix. Nex stop is the Manly Daily and th Master Electricians Board!!