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We had the worst experience with Urban Real Estate. They lied, they threatened us and bullied us and tried to rip us off when we moved out. One of the property managers was so rude and unprofessional she yelled in my face at a final rent inspection, which she scheduled when prospective tennants were checking out the place. When i complained to the licenseee she never got back to me. Our bond negotations dragged out for weeks, and they even changed property managers on us during our negotiations and we had to find out from a tradie we had employed to get a quote for us. They also took a really long time to respond to my emails, and then blamed me for delays in getting the property rented again. They are awful, and i would strongly recommend you reconsider going through them whether you are a landlord or a tennant.
The Licencee of this business is the most unprofessional , rude and sarcastic person I have ever had to deal with. For some one supposedly in charge or the owner of the company she is an embarrassment if her behavior is the standard. Im a landlord , I pay her to look after my property and she did nothing but treat me with contempt. I can only imagine what she would have been like with my tenants.After putting the company on "notice" due to them substantially failing to perform its obligations and them not improving. I rang to speak to the licensee who was not interested at all in working it out , instead she was petulant ,immature and extremely unprofessional, She responded to me with ... mmm uh huh and so etc.. then hung up..Over a month in no PCR , no statements , no nothing... and I find out through MY tenants my property manager was fired... Do yourself a favor CHOOSE ANOTHER AGENCY...
The biggest mistake we made was to build a property with Urban WA, very unprofessional and no customer service.
Our property was completed June 2015 and today we are still waiting on stuff to be rectified.
Save yourself the hassle and look for a company that is more professional and willing give you the customer service and end product as you deserve.
Urban WA were the property managers for several of my properties. If I knew what I know now I would have never dealt with Urban WA. When I tried to switch property management services to another agency. The fun and games really began. Missing property keys, missing tenant details, incomplete financial ledgers. All in an effort to make switching real estate agencies as difficult and awkward as possible for new property manager and myself.