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Unprofessional, inexperienced property managers, who look like they just left high school. No idea or good old fashioned morals, communication or respect, they bully the good tenants and try to get money out off you for repairs, which is called "wear and tear" see the meaning in your dictionary.
I left a wonderful real estate company Centuray 21 to rent through Urban. What for?? Take it back to basics, train your staff on Communication techniques via phone and emails to their tenants. Starting valuing the decent clients you have, and why are so many property managers constantly changing? Surely they all aren't getting married ?read more
I’ve never been a client of this company either as a tenant or landlord but I had cause to call them recently about a particular matter. I found them to be rude, confrontational and totally unprofessional. I definitely would not use them if ever I were in the market for a property manager.
We had the worst experience with Urban Real Estate. They lied, they threatened us and bullied us and tried to rip us off when we moved out. One of the property managers was so rude and unprofessional she yelled in my face at a final rent inspection, which she scheduled when prospective tennants were checking out the place. When i complained to the licenseee she never got back to me. Our bond negotations dragged out for weeks, and they even changed property managers on us during our negotiations and we had to find out from a tradie we had employed to get a quote for us. They also took a really long time to respond to my emails, and then blamed me for delays in getting the property rented again. They are awful, and i would strongly recommend you reconsider going through them whether you are a landlord or a tennant.
The Licencee of this business is the most unprofessional , rude and sarcastic person I have ever had to deal with. For some one supposedly in charge or the owner of the company she is an embarrassment if her behavior is the standard. Im a landlord , I pay her to look after my property and she did nothing but treat me with contempt. I can only imagine what she would have been like with my tenants.After putting the company on "notice" due to them substantially failing to perform its obligations and them not improving. I rang to speak to the licensee who was not interested at all in working it out , instead she was petulant ,immature and extremely unprofessional, She responded to me with ... mmm uh huh and so etc.. then hung up..Over a month in no PCR , no statements , no nothing... and I find out through MY tenants my property manager was fired... Do yourself a favor CHOOSE ANOTHER AGENCY...