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Unfortunately this veterinary practice has unusually poor administrative practices. They are not helpful. They are not efficient. They do not get even a simple thing right or done at all, even after repeated requests. There is always an excuse, and the excuse changes. Not at the standard required to care reliably for beloved pets. I gave this feedback directly to the owner, before deciding to post this review because the response was a string of excuses and blame-shifting as to why an incorrect vaccination certificate had not been corrected by the practice, as requested a month ago. The owner hung up on me.
I originally picked this vet practice due to being the cheapest for vaccinations and having 3 cats it adds up. I was blown away by Dr Brad, as he was absolutely amazing with them and actually spent time talking to me and genuinely cared about my animals! I didnt feel rushed at all and he took his time to explain everything! So not only did I save money but I found the best vet on the northside of Brisbane!