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Unbelievable. A drink was spilled by a member of the waitstaff on a lady on my table, staining her clothes.
There was little concern from any of the staff, no compensation was offered nor was her meal complimentary (not that this was requested, but many establishments have comped items over far smaller problems). We had to request that dry cleaning be paid for by the restuarant.
We are regular customers and upon our return, we were informed that my friend who had her clothing ruined was no longer welcome. She was perfectly polite and hadn't asked for anything aside from them to cover the cost of cleaning the item, but the owner has clearly decided they would rather miss out on future custom (from all of us as none of us will go back after this) than accept any responsibility for this incident.