So far my experience is very bad. Waited for two months for material to be delivered. It is supposed to come today. The owner Steve has an attitude problem, no customer service skills and bad manners.
Office staff is ok. Now waiting for the final product. I should pay a fairly large amount on delivery of material, but since this has been deferred again and again I will wait until work actually starts.
Shame on you Steve
It must be a lucky dip for service through this company. An absolute joke attempting to get a reasonable response. A lack of communication , respect & poor customer.Unless you have substantial time, patience and a good back up plan, you might want to look elsewhere.
Built an aluminium structure for me - out of steel!
The workmanship was below any sort of an acceptable form, let alone out of steel instead of aluminium.
Has to be pulled down and started again by another company.
$10,750 spent so far for an ugly hole in the roof. Asked for a refund and refused!
This company cannot be trusted. Hope my review is posted so others don't get burnt. Happy to provide proof.
Finally getting somewhere and it appears like the roof may be finished in time for Christmas.
Sounds like you have had a very bad experience. Would be extremely interested to know more if you are happy to show me?
OK, its finally over and I have an opening roof. It looks great and works well. My nightmare is over. Thank goodness. Just saw the NCAT hearings register though and looks like the next case involving them starts on the 8th March. I thought it was just me. Good luck!
So I thought it was over.... but it isn't. The roof rattles like a train and several components are missing. I have been in touch with the manufacturer who has told me it has not been installed correctly. I guess its back to the Tribunal for me. 12 months and still going. What a nightmare.
Still going - what a nightmare company.