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Appalling service. We have a Mazda CX7 2010 model. It broke down RACV called out the RACV mechanic said it is a turbo issue. The car was delivered to Warrnambool Mazda on the 10 June 2014. 1 week into repairs we were told they are looking into the issue. Second week into the issue we were told not sure what the problem is checking fluids and sorry we damaged the rear bumper we are having it repaired. Third week no communication. Forth week I received a quote for $10,300.00. I called and asked to please explain. Told serious issue they need to replace the turbo plus there could be other issues. I could not get a definitive answer on repairs. I was also told they were waiting on turbo cold not give me a date. By the fifth week I decided enough. I paid five weeks for rental car costing me $2500.00 with no end in sight. Throughout this ordeal I never heard from their management. 16 July 2014 I decided at our cost to tow the car back to Melbourne $350. Beforeread more
The dealership has only carried out instructions given via one of your employees, who was kept in constant contact throughout the five weeks your car was here.Your employee arranged to have the car sent to us by tow & diagnose the problem, else why was it towed here when you are in Melbourne?Your employee authorised the order of non-stock items for the vehicle (which come ex Japan, hence the delay) & you were provided these parts in your vehicle in the boxes/wrapping.These parts were special order and non-returnable hence you were charged accordingly. The dealership has acted on instruction from your employee and not done anything that was not asked of them.The Act clearly states that all parts and labour must be paid for prior to collection. We have done and will again apologise to you that your rear bumper was scraped by another car. In the spirit of transparency you were notified immediately and the rear bumper was completely repainted.
I had my Subaru WRX serviced here for the last time a couple of months ago. Buying the car new from the dealership in 2010 I had them carry out all scheduled services and warrany repairs for piece of mind. Unfortunately, their quality of warranty work left much to be desired. Interior rattles kept coming back and a piece of trim actually fell off on the way back home after picking it up. But my biggest gripe was their reaction to my complaint that they had damaged the intercooler's fins under the bonnet.
I take pride in my car from the paintwork through to the interior and under the bonnet. Aways keeping it looking like new. When I saw the damage to the fins (areas of delicate intercooler fins were squashed and bent), I was not happy at all. It has cheapened the car. When I complained about it they denied it was themread more
Thanks Trevor for your comments. Could you please call me on 55612341 so we can work together to resolve this. Best Regards, Allan Marsh - Dealer Principal.
Thanks so much for the great service and help. As a single mum I was a bit unsure going to a car dealership by myself, but everyone from reception to the sales and service people made me feel so comfortable, explained and answered any questions I had (and ones I didn't think about...) A really positive experience and I got a new Mazda 3 - Yay! thanks so much - would recommend them to everyone I know.