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What a great experience from start to Finish. I have never been so comfortable with work being done at my home. I was instilled with confidence right from the very first meeting with their salesman and the after sales service has been exceptional. I'm a little bit older and tend to forget how to operate it from time to time, the girls in the office have helped me out on numberous occassions. Thanks West Air my friends at the bowling club will be calling.
Thank you West Air for installing my brand new Fujitsu Ducted air conditioner. I dont know how I would have survive the last few cold mornings without it. Jason and his team of installers did a fantastic job and I must say your office staff are a pleasure. I have never had a better experience with any company I have dealt with over the years. AAAA+++ guys. Thank you
I had my ducted air conditioner replaced with a new Daikin System. I have never been so impressed with a companies professional than that of West Air. The office staff were friendly and efficient. Tim the salesman was a pleasure to deal with and made the whole entire process seem effortless. The installers were friendly and most of all tidy. I couldn't be happie. Thank you West Air
I needed a part for my air conditioner Outdoor Condenser unit after they came and assessed it --15 minutes and $145 charge later they say it is the Soft Starter. Claim unlikely the part is still available and they claim they contacted Fujitsu as they are a Fujitsu Dealer. They then sent me an email stating "We have looked into obtaining parts for this unit and they are no longer available" which is a complete lie. I contacted Fujitsu myself and spoke to their spare parts Alyssa .. the part number I needed 9703143014 is in fact been replaced by a substitute part number which is compatible and the new part number is 9704690012 and Fujitsu staff member said the Dealer would have been advised this and been provided with the new part number. I also found this part on another website and when I pointed out their dishonesty the Service Manager Amy said "We don't want to do any work for you any more that is my decision"
Had a FUJITSU Inverter ducted system fitted 3 days ago(review of system to follow in 1 year) this is about the company WEST AIR, who from start to finish were fantastic, from the salesman, who is trade qualified with many years experience, to the receptionist and finaly, James and his team who completed the install, they were courteous, polite and proffessional, they treated my home with respect, and did exactly what you would expect from 1st class tradesman with 2 apprentices one a 4th year and the other a 2nd year.
FURTHER REVIEW - TO FOLLOW based on any issues post payment, maintenance, call backs etc.