I had my wheels done here yesterday and was really impressed that the owner actually talked me through the repair process, the end result was better than I expected , considering the car yard quoted me over $1500 for a new wheel , these guys only charged me $130 and I couldn't be happier, great experience.
- WARNING - Beware of this place! I had a set of wheels painted by Boris which involved sandblasting the unwanted paint off from the undamaged rim back so that it was a perfect workable surface; and then painted gloss black to match my car. The amount of ORANGE PEEL on the finished wheel was unlike anything I've ever seen before, an embarrassing finish which the owner even admitted was "the best we can do". The edges of 3/4 wheels were chipped and damaged from aggressive use of a tire bar too! Imagine that! Even if they did know how to paint a wheel, they'd damage it just to get the tyre back on! There were also fine scratches around all of the tire inflation points for unknowns reasons. What a joke! The centre caps were also completely destroyed, even though they're plastic; that should be a problem for a professional. I had the brake Calipers done at the same time, 2/4 had similar chips on them from tools or from the wheel being put back on the car! Theread more
Hmm, judging by what can be seen the customer is definitely entitled to a refund in this instance. There has obviously been an issue with the service provided and the finished product reflects those issues quite clearly. I believe the ACCC and or VCAT would promptly agree with the customer. In any case, Australian consumer laws and orders granted in small claims courts overrule a businesses individual policies.
Thank you for your input Melbareef01 , we value your opinion.
We were glad to refund the customer in this case.