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Totally hopeless, would never ever recommend them to manage another property. I can imagine that they probably did a drive by at break neck speed when doing the final inspection before refiunding the full bond rather than actually inspecting the house.
I will never conduct business with this agency again, nor recommend it to anyone ever.. DO NOT USE!!!!
Incompetent, unfriendly and rude just about describes my experience with this Real Estate Agent. While my business was in regard to leasing of property, their disregard for everything that is professional, courteous and proper reflects badly on the whole business. I will never conduct business with this agency again, nor recommend it to anyone.
DO NOT USE THIS AGENT... i wouldnt even call them an agent. I listed my property with them, they were rude and un professional from day one. I should have taken it from then but this is my first property and i was nervous and this is all foreign to me. Dont return phone calls or emails. No one knows whats going on or who is handling what. I escalated my issues to the owner and he is ruder and more incompitant than his staff. My unit was trashed by my tenants (happens) and in a discusting state yet this "agent" showed applicants through. I was required to go to VCAT to recover my bond from the tenant and the "agent" was going to chage me $660 to "represent" me. WHAT A JOKE the list goes on... Do youself a favour and use someone else
Would never do business with this company again. Extremely rude in person and on the phone. Will not return your calls and will leave you on hold for over an hour. Wouldn't send though a rent recipt by email even tho they said they would, required 4 follow up calls and ended up having to drive in a get it myself.
When vacating the property they wouldn't send though a bond return letter without having to be called multiple times and then having to go into there office to get it .
Will also fail to follow through on minor matinance requests unless you chase them up multiple times.
Save your time and money . Look elsewhere .
I am a tenant through Wilson partners kilmore and had never had an issue. They are always so quick to help us get another house, get a hold of landlord for any issues with the home and have always gotten back to us within 48 hours when rang and left a message. Fantastic workers, keep up the great service and we'll stick with you's even for buying in future. :)
Obviously Liana works for Wislons or is in fact Wilson using a pseudonym. If not they must be the only customer in existence to actually be satisfied with this despicable agent.
No I don't work for Wilson partnersand yes I actually am satisfied with them.
If customers were a lot nicer and patient and actually left home in a clean state like we have, the customers might actually receive a decent service like we have.