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Never again. Very unfortunate treatment. Listed address to pick up keys wrong and had us driving back and forth. No apology or recognition of guilt. Charged a late fee without being notified. Said we exited later than what we did. Should have the correct facts. No advise of linen not provided. Had to buy it!
I found the customer service from Winning Holidays abysmal. We rented this property from Winning Holidays for the long weekend associated with the 2017 NSW InterClub Game Fishing Tournament: Cromarty Road, The Moorings, Townhouse 08, 04, Soldiers Point NSW.
Mooring #13, that came with the unit, was unsafe for use due to the lack of a springer line on the port side of the mooring. This made the mooring unsafe in a westerly wind. We noticed that all other moorings were properly equipped. Please note that the inclusion of a mooring was the primary reason we chose this particular rental, and the fact that it was not safe was extremely disappointing and therefore the rental was not good value for ...read more
This company is a joke to say the least. Their staff are rude and are sarcastic about complaints. Would like to know what owner or manager allows their staff to speak to people in such a disgraceful manner. Advertised a 3 bedroom house as a 4 bedroom house and threw a few beds in a hallway..place was dirty when we arrived. Disgraceful for the money paid.
Winnings treat their guests like they're on a bucks party. We were charged an extra cleaning fee, it was only $16.50 (the money isn't the issue) for not emptying the dishwasher of 12 items upon checking out. We left at 7am after breakfast so thought we'd do the right thing and put the dishwasher on. Got an email today saying they've deducted the fee because the cleaners had to do extra work. Omg how ridiculous. Well how about I deduct what your cleaner didnt have to do and that was clean a stove or oven because we never touched either. Pretty sure putting those 12 things away would take less time then cleaning a stove or oven.
And while I'' at it, what a joke it is if you have to check in after hours you have to pay a $20 fee to have a security firm drop the key to you. Get a late checkin system going with a code or something like everybody else has. Use the money that you're ripping people off for petry extra chargers like emptying a half, not ...read more
