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I write on behalf of my sister in law who experience bad services by the officer namely D*nn*s. We doubt she had by intention making wrong input in the WU system and caused us trouble, we have to spend our time and energy for something that not caused by our mistakes. The officer was very rude, nasty and racist. Please have her performance review carefully. Remind her that she works in public services. I think somebody should move her to somewhere not as frontliner.
I have never been more insulted in my life when I went into this post office, firstly lied to me in saying my parcel wasn't there then was too lazy to even look, said I needed a card to collect when in-fact you don't need a card at all just ID with your address on it, then insulted me in saying I obviously don't work when I had actually had to go to work late because she made me come back to get a parcel that was already there as it was a car part for my husbands car and he needed it to get to work the following day, was even about to send me on my way because I didn't have the card, her phone is engaged all the time you can never even call and ask anything, talks to you like your absolutely ruining her day because you walked in the post office.