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This is actually a zero star review. I struggle to find anything good to say. I helped my in-laws set up with iiNet NBN. Their signup was fair and delivery was quick, and it worked out of the box. Then came the problems. The modem they sent reset itself. Easily fixed but unexpected. They'd asked for their phone number to be ported. So one day their landline turned off. It was supposed to just port over, so we gave it a day. After a day I called their "24 hour suppport". Two hours and one minute later I finally managed to speak to someone who assured me they would follow this up the next morning. He did say that this was normal for a short time in the signup process - and yet no-one in the whole signup process had said anything of the sort. It seems like the sort of information that should be shared if it were true. Fast forward nearly two weeks and 7 more phone calls to iiNet (with wait times between 7 minutes and an hour each time) later. Still no phone and all sorts ofread more
Had used iinet for years then changed over to Telstra when it was avalible at current place. Moved housed last month and thought I'd go back and try iinet again since when I used them last time, they were fantastic. Unfortunately it seems since being bought by TPG the service is vastly different. They werent able to fix a fault for over a month and still couldnt get service into a house that has had it before. Trying to call customer service resulted in long wait times and call backs 3-4 hrs later. Horrible service. Will never use again.
I have been with this company for some years. It used to be good, with great service. Now, it sucks. I am exhausted from phoning customer support to try to get things working. The wait times are totally unreasonable. I believe they have expanded beyond their capacity to handle things. I would not recommend this company.