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This is actually a zero star review. I struggle to find anything good to say. I helped my in-laws set up with iiNet NBN. Their signup was fair and delivery was quick, and it worked out of the box. Then came the problems. The modem they sent reset itself. Easily fixed but unexpected. They'd asked for their phone number to be ported. So one day their landline turned off. It was supposed to just port over, so we gave it a day. After a day I called their "24 hour suppport". Two hours andread more
Had used iinet for years then changed over to Telstra when it was avalible at current place. Moved housed last month and thought I'd go back and try iinet again since when I used them last time, they were fantastic. Unfortunately it seems since being bought by TPG the service is vastly different. They werent able to fix a fault for over a month and still couldnt get service into a house that has had it before. Trying to call customer service resulted in long wait times andread more
I have been with this company for some years. It used to be good, with great service. Now, it sucks. I am exhausted from phoning customer support to try to get things working. The wait times are totally unreasonable. I believe they have expanded beyond their capacity to handle things. I would not recommend this company.
We have been with iinet for over 10 years. We thought it was great until we changed our modem to a budii in February. Since then it has been awful. We have replaced the budiiin once and the handset three times. Passed from customer service rep to customer service rep, promised call backs and action that has not happened and had No phone for months on end and still no solution. Patience is wearing very thin for a company who had served us well. :(