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When the owner of the business speaks in vague platitudes and contridictions it is not a good sign! The assessor from my insurance company was astonished by the work or lack there of from John's shop after having a car in for 3 months to repair a single door. The staff there are wonderfully nice and he seems like a large shop, however the owner is a nightmare to deal with at every interaction. DO NOT GO HERE! If your car is sent here by an insurance company, ask for it to be taken elsewhere straight away! This experience has been a nightmare.