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Went to zen tarneit for some foils and a basic colour. When i got there got the royal treatment from the staffs offering coffee and tea... when i got my hairdresser (not who i thought would be doing my hair) i explained to staff what i wanted told me that it was too much for me and that staff would make it a bit more sutler which i was fine with.
staff did the colour - and then left me there - another staff member then came to wash and tone it - and took me back to my seat for it to be blow dried. there was no product put in it - no conditioning moisturizer, staff then did not brush it just towel dried it and started to blow dry - i had to tell staff to stop as staff was ripping my hair out and that staff needed to brush it. after it was blow dried it felt dry and very limp. now that i have washed it, blow drying it is a nightmare it is so dry... whatever product they are using is terrible. And the management - needs to smile a bit.
Went to Zen for a basic hair cut today and from the moment I was seated, I instantly regretted it. My hair was washed by a staff who either didn't know how to wash hair or simply couldn't be bothered. Staff washed only one side of my head, I think this was partly because if staff leaned over to wash the other half, staff's long hair dangled onto my face. Staff didn't walk me back to my chair when finished, just disappeared into the back room. The stylist i was booked in with paid no attention to what i asked for, which was just a basic trim, hacked at my hair till it was unrecognizable, cutting big chunks out of my hair with no skills what so ever, just at random. Then blow dried my hair, which the end result was frizzier than when i had walked in. (i have naturally straight hair!) When i had tried to ask them to correct the parts i wasn't happy with, they became more and more disinterested in me. It got to the point where the more i asked of them, the more they ruinedread more
Went for full head if foils! Would not recommend anyone who gets foils to go here. First I was left sitting for 15 mins while staff was sitting at desk starting at screen. Then decided to bring me over to a chair because that person was the stylist I was waiting for. I did think about just walking out but had an event the next day really needed to get my roots done. Staffs put the foils in they talked over me about their own interests. Ignored me. When the bleach was wash out I was brought back to chair stylist was combing my hair it was break off dropping to the ground because they had brought product through the hair when it was only regrowth that needed done. When I left my hair felt like straw I couldn't get my fingers through it. It had not been washed properly after getting it toned they just rinsed it put in conditioner. I washed it when I got home put in a treatment. After drying it putting in pony tail I could see where they missed load of hair around my face. read more
I will never go back. Avoid this place if you get blonde foils. I have to cut about 6-7 inches of hair off due to it been so damaged
Well where do I start. Not only in the past have I had to wait for at least 1 .hr but I had to do deal with the management that was truly rude. I walked out furious and wondered how in this day does a business survive this like. Customer service doesn't exist and cliental from what I saw is definitely dwindling. I'd rather be serviced at a cheap salon where people actually know how to crack a smile and actually do their job properly. If I was you never go there as you will be poorly disappointed and wish you had spent your time counting cars instead!