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I concur with the other reviews about the poor level of customer service. It was surly at best. Regarding the products -- appalling! I ordered pastries: apple turnovers and apricot slice, both of which must have been languishing in refrigeration for so long that neither the flavour of pastry or fruit were discernible. Just a waxy fridge taste remained within what can be only described as elderly pastry skin. Completely in-consumable products.
Rudest staff ever when I visited today. I asked a question about a sign I read in the bakery. Staff responded abruptly to which I replied politely and said there was no issue and that I must have misunderstood it. Staff argued with me and said there was no such sign so I read it to staff. Still argued that there was no such sign so I finalised my purchase and walked out. Will never return. Feel sorry for the other staff who was at the counter while staff argued rudely with me. Unbelievable!
A staff member at The Zone Bakery was rude toa my young child (under school age). My child was excited at getting a rare treat and was extremely upset by the repeated comment made by this staff member to the point I had to console my child in the store (and explain all the way home).
I am glad even a child of his/her age knows we don't speak to, or treat others like that.
(I'm sorry my child was excited)
I will never return to this store.