True Local FAQ
Business Owners
It’s quick and easy to list your business.
Your business won’t appear on the site right away as it can take up to 48 hours for our database to update, and you’ll be notified when your listing is live.
Don’t forget to add content to your listing including a description, images and deals at your Business Centre.
For more tips, check out our Business Listing Health Check.
If your business is already on True Local but you haven’t claimed it yet, click “Manage this listing” in the top right-hand corner of your business listing page.
We have a wide range of advertising products to make your business stand out and help you reach a wider audience.
Read about our different advertising products to help you decide on the best solution for your business, or contact a True Local sales representative to find out more.
To add or edit content on your listing, login and update your listing in your Business Centre.
If your business is already on True Local but you haven’t claimed it yet, click “Manage this listing” in the top right-hand corner of your business listing page.
Basic and Free business listings will only appear in searches for the postcode in which your business is physically located. If you need wider reach, you can purchase premium advertising products for any additional locations you cover.
Read about our different advertising products to help you decide on the best solution for your business, or contact a True Local sales representative to find out more.
- The business name should be just that, your registered name, sole trader name or domain name. It needs to be in title case (which in most instances means each word starts with a capital and the rest of the word is lowercase) for easy readability and can’t include extra descriptions.
- A business can only have one Priority, Basic or Free listing per business. You can only purchase a Priority or Basic listing under another physical location if you have an office, franchise or place of operation in that location. Proof will be required.
- Each listing requires a business name, physical address (no PO Boxes) and phone number. An email address is advisable if you have one. If you’re an online business we’ll need your head office address. If you don’t want to display your address it can be suppressed.
- If you want to market beyond your physical address you can purchase a premium advertising package.
- Mobile businesses can’t purchase a listing for each location you cover. Top of List, Tile and Strip advertisements are the best fit for your business.
Invoices can be paid via the account payment page.
Consumers like to hear what other people think of a business before using it, and they like to spread the word about their own experiences. Businesses have always relied on this kind of word-of-mouth to get new customers, the only difference today is that it happens online.
Ratings and reviews allow consumers to give businesses feedback, letting them know if they like what they’re doing and giving businesses a chance to respond with a comment. Read more at our review guidelines.
Yes. If you have a business already listed on True Local, open your business page and click “Manage this listing”. Once you’ve claimed it you’ll receive email alerts whenever a new review about your business is published.
If your business isn’t listed on True Local, list your business here for free.
Yes, every review on True Local is moderated. We moderate most reviews and comment before we publish them. Some reviews are moderated shortly after publication. Read more at our review guidelines.
A pre-moderated reviews are reviews which are moderated shortly after being published.
It’s impossible to keep all customers happy all the time, so here are some tips for dealing with negative reviews:
- If you want to respond to the reviewer, add a comment under their review explaining your side of the story (this feature is currently not available for pre-moderated reviews. However once the review has been moderated, you will have the ability to leave a comment).
- Encourage other clients to review your business – lots of good reviews will quickly outweigh a poor review.
- If you’re a paying advertiser you can select your favourite review to appear at the top of your reviews and on the search results page.
- Your most recent reviews appear first, so any older reviews will be pushed towards the bottom of the page.
Yes. Click the report button found under every review and comment. Read more at our review guidelines.
Adding or changing information
If you are already managing the business listing, login to your Business Centre and click “Remove Listing”.
Whether you are taking over a business, or selling your business listed on True Local, get in touch with us at support@truelocal.com.au and we’ll help make the changes.
If you are taking over a business, it’s a good idea to add a line to the description to indicate the business is under new management, and you might want to address any reviews with comments too, is appropriate.
If the listing is not yet managed, you can login and simply click on the “Manage this listing button” on the business listing.
We’d love to hear from you if you find we’re missing a business.
If you’re not the business owner, suggest a business here.
If you are the business owner, list your business here.
Flag any duplicate listings with our contact form and we’ll remove them as soon as possible.
Your account
Signing up to True Local only takes a minute and allows you to write reviews about any business you’ve used. Sign up now or simply log in with Facebook, and other popular social networks. If you want to add your business to True Local, list your business here for free.
You can write a review on any business you’ve used on True Local. Read more about writing a review.
Don’t worry, it happens to the best of us. You can reset your password by clicking the “Forgot your password?” link on the login screen.
All these details can be changed once you login. Just click “Edit profile” from the options visible when you hover on your username.
Any visitor to True Local can read your reviews, view your profile and your profile picture. Your contact information will not be displayed to anyone publicly.
True Local respects your privacy and will not give, sell, trade or share any of your personal information to any third parties. Please read our privacy policy.