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SocialQ Cafe Crowd

I believe in treating people how I wish to be treated and giving credit where it is due. Manners and a smile go far in customer service, so it puzzles me when people don't use them. Happy reviewing!!!

Joined 25 July 2012 Bridgeman Downs, QLD

Rating Distribution


19 marked helpful 83 first time reviews


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Latest Reviews View all 196 reviews

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Latest Comments View all 6 comments

  • Hi Computer Rehab
    Some constructive feedback on my experience. Please, please improve your customer service. On an equal playing field, it's what sets a business apart from their competitors, and unfortunately in my experience Computer Rehab did not rise to the occasion. According to all the "newbie" reviews below you are fabulous at what you do, that's great! I put my first conversation with Computer Rehab down to someone just 'having a bad day'. But when they didn't phone me back on the day they said they would, or the next day, I had to phone them again. Unfortunately our second conversation was no better. Such a shame because I am passionate about supporting local, independent businesses.
    Turns out Computer Rehab could have helped me out, but given the customer service I received, I have chosen to spend my hard earned cash elsewhere.
    Sorry :(
    • SocialQ Cafe Crowd 
      Dear Computer Rehab
      Thank you for responding. I felt concerned that if you were not aware of the customer service that is being delivered over the phone, you may lose even more business. When I submit a low scoring review I always aim to be diplomatic and hoped you would view my comments as constructive. Maybe in time you will.
      You are right in that I was not a 'paying' customer of Computer Rehab. You may have missed my point. I chose Computer Rehab because I like to support small businesses in my local community. You had me.
      But you lost my business because of the dismissive and rude way I was spoken to over the phone, not once, but twice!
      It's a simple matter of treating people how you would like to be treated, whether they are face-to face, or over the phone. Just because I did not proceed with your services, I was still a potential 'customer'.
      And yes, I did have my computer fixed; with someone that impressed me with their great customer service. Thanks for asking :-)
  • Took our car here for brake repairs. The gentleman at reception was so lovely and helpful. He had fantastic customer service skills. But that is where the good stuff ends.
    Our brakes didn't seem to be any different after the repairs, but Bridgestone assured us this was how it was meant to be. A couple of weeks later a dreadful banging noise coming from my front right-hand wheel led us to discover that a bolt was missing!
    Upon bringing this to Bridgestone's attention, they actually admitted the staff who worked on our car had been relieved of his duties with them. But as we couldn't prove the issues were caused by the staffs work, Bridgestone were not interested. Unfortunately do not recommend )-:
    • SocialQ Cafe Crowd 
      Further to my comments above. We took our car for a service recently at a different local business.
      This business is owned by a friend, so we know we can trust them. We were advised that a previous brake part had not been fitted correctly.
      Interestingly this was the same part that Bridgestone fitted and tried to tell us was fine. Do not recommend :-(
  • Stumers came highly recommended by someone who has been sewing for 40 years.
    So I went to the store with my list in hand and questions prepared. Unfortunately I have to say that I came away disappointed. Seasoned sewers probably love this place, but I really got the feeling that unless you know what you're doing/ talking about you are not welcome here.
    After wandering around for approx. ten minutes I realised I would need help. So I approached the sales assistant behind the counter and admitted that I was new to sewing and needed help purchasing some items. There was only one other customer browsing around the store at the time, so I didn't feel that I was imposing too much. But the staff seemed annoyed at my lack of knowledge.
    So my score is based on the following:-
    End result is that I managed to purchase everything I needed - 1 star.
    Highly recommended by an experienced sewer, so it must be good if you know what you're doing - 1 star.
    Store was very clean and tidy - 1 star.
    • SocialQ Cafe Crowd 
      Your store is very enticing and appears to have everything a sewer would need. Thank you for viewing my comments as constructive criticism. I have always wanted to sew, so am slowly learning my way :-)