Independent Mobility & Rehab

What about servicing my mobility product?

All manufacturers recommend 12 monthly services. A basic service takes about 1-2 hours. Services can be done at the client’s home or at the workshop. We also repair all makes of mobility products even if they are not our brands. Our technicians are trained in both electronics and mechanics. Scooters that are used heavily, like golf scooters or carrying heavier payloads or in steep hilly areas should be given a major overhaul every 3-4 years.

Do I need a licence or scooter registration?

All states vary in their regulations for mobility scooter registration. No motor car license is required anywhere, but the Queensland government requires a form of (free) registration. Please check with your state roads authority. The road rules for a scooter are the same as for a pedestrian.

What about training?

Comprehensive training is included once you have purchased a scooter. We go through the basics of electric scooter controls, use, and care and provide full safety training. We do this training at the time of delivery to ensure that you are familiar with the access and safety issues in your neighborhood.

Will delivery cost me anything?

Delivery of mobility scooters is free in major regional centers. On rare occasions where the location is remote, there may be a delivery charge, open to negotiation. Depending on location, there may be a small cost for delivery of lift chairs. Most home health equipment will be delivered free of charge.

Are four wheels better than three wheels on mobility scooters?

In general terms, there is little difference between three or four-wheel mobility scooters in terms of stability. Generally, width and low center of gravity are the most important factors for any scooter. Three-wheel scooters are more maneuverable in a tight situations and have more legroom, but a four-wheel scooter is marginally more stable in rougher terrain or where there are tight corners on a slope.

Why are they called scooters?

It’s a good question. There are so many different kinds of scooters - kid’s scooters, motor scooters, snow scooters, and even some marine scooters. The name was used in the late 1980s by Suzuki, who produced a mobility scooter for the Japanese market and it has stuck. Some think electric buggy or gopher would be a better name, but the name has now morphed around the world into mobility scooters - so that’s what they are now called.

Are mobility scooters safe?

Mobility scooters are designed for those that have some sort of impaired mobility, whether it is simply an inability to walk long distances or carry heavy packages because of the lack of local public transport or because of some debilitating physical issue. As such, they are designed for the safe transport of people along footpaths. Everything is automatic and is controlled by the finger throttle - acceleration, speed, braking, stopping and parking.

What if I get a puncture?

Punctures seldom occur. But if they do, they can be fixed by NRMA free of charge if you have a spare tube or by our service technicians. Some models come with solid foam-filled tyres, thus eliminating the problem. However, the ride is a bit rougher.

Where can I test drive?

Try before you buy. We offer a free no-obligation home demonstration on selected models to find the most suitable scooter for your needs. When you talk to one of our staff, they will ask you for some personal details and the kind of use you want from your scooter and will then choose 3 or 4 scooters to show you in your own home location.

Can I get mobility products insurance?

Yes, comprehensive insurance can be arranged for your mobility scooter through Blue Badge Insurance Australia. To find out more, visit www.bluebadgeinsurance.com.au.