Truelocal Help Centre

Site Users

My account

If your phone number or home address is on a True Local listing, sorry for the inconvenience! True Local endeavours to publish up-to-date information, and we need your help to do it.

Please email us at support@truelocal.com.au to let us know the listing business name and which information of yours (phone number or address) is on it, and we’ll sort this out for you as soon as possible.

We offer the option to sign up with your Google or Facebook, as it’s quick, easy and convenient.

However, you can also sign up with an email address if that’s your preference.

Simply click on sign up from our home page and choose the option you prefer.

site-users-my-account-join-truelocal

If you have any further questions, please email us at support@truelocal.com.au.

Adding and updating business listings

Please let us know by emailing True Local support at support@truelocal.com.au and make sure that you include a link to the duplicate listings.

Reviews

General information

Yes. We moderate everything: most reviews and comments before we publish them. Some reviews are moderated shortly after publication.

We check the content of reviews and comments and ensure that it meets our guidelines. We also use state-of-the art technologies to detect and remove fake reviews.

All reviews and comments submitted to True Local become the property of True Local.

We may reproduce any part of a review or comment for publication or broadcast in marketing material, newsletters, on social networking sites, newspapers, magazines, TV, radio or online.

If you have any further questions, please email us at support@truelocal.com.au.

True Local’s reviews and comments give consumers the opportunity to share the experiences they’ve had with Australian businesses. They also help other consumers decide which businesses to use.

A review is one person’s first-hand experience with a business. A comment is a response to a review.

Comments give business owners the opportunity to respond to reviews about their own company. They can say thank you for the praise, apologise for a mistake or give their side of the story.

Comments can also be posted by non-business owners and allow True Local’s community of users to discuss and compare their experiences.

If you have any further questions, please email us at support@truelocal.com.au

Yes. To report a review, click the flag icon found under every review and comment.

If you have any further questions, please email us at support@truelocal.com.au

Review Guidelines

Our moderation team are experts at spotting fake and offensive reviews and comments and will reject anything which doesn’t comply with True Local’s review guidelines.

We reject reviews or comments which:

  • Don’t appear to be based on a genuine experience.
  • Contain offensive or derogatory material. This includes anything racist, sexist or homophobic.
  • Are based on rumour or second-hand information (for example, an experience your partner or friend had).
  • Are defamatory. This means to falsely or unjustly damage someone’s reputation, this includes stating a person’s full name, contact details, location or any form of identification. Reviewers must back up any allegations with as much detail and background information as possible for us to consider publishing it.
  • Contain swear words.
  • Contains any personal identifiable information this includes stating a person’s full name or contact details.
  • Are based on rumour or second-hand information (for example, an experience your partner or friend had).
  • Are written by a business owner on a competitor’s business listing.
  • Don’t mention specific experiences with the business.
  • Are written in a language other than English or which don’t make sense.
  • May be in contempt of court. This includes reviews and comments containing references to legal cases currently before court.
  • Contain claims of food poisoning, medical malpractice or illegal activity. We encourage reviewers who have experienced these issues to contact the relevant authorities.
  • Contain repeated information (for example a direct copy and paste from another review).

When a review or comment is rejected at initial submission, we send the reviewer an email. True Local regularly evaluates the integrity of published reviews and comments. As such, published reviews and comment that don’t meet our Review Guidelines may be removed at a later time without notice and in this case, we do not send the reviewer an email. True Local’s decision is final and we won’t enter into any further correspondence about the matter.

We don’t accept reviews by business owners, their staff, or ex-staff, on their own business listings. This includes business owners writing testimonials on behalf of customers and staff or ex-staff writing disgruntled criticisms of the business.

True Local users often consider these reviews unhelpful or fake.

However, we do encourage business owners to submit comments in response to customer reviews about their business.

If you have any further questions, please email us at support@truelocal.com.au

We accept both positive and negative reviews and comments, so long as they appear to be honest, authentic and written by someone who has had first-hand experience with the business.

We like reviews and comments which are helpful, interesting and funny. Providing as much detail and supporting information as possible will make it more likely for a review to be accepted.

If you have any further questions, please email us at support@truelocal.com.au

Reviewers

This is because your review is still in moderation. This process can take up to 48-72 hours.

You will receive an email confirming that your review is live or advising you that it was declined within this time frame.

If you have any further questions, please email us at support@truelocal.com.au

Reviews that don’t meet our guidelines are declined in moderation. We kindly request that you submit an edited version of your review that meets the guidelines.

Our review guidelines should clarify what part of your review needs to be edited.

If you’re still unsure of the problem after reviewing the guidelines, please email us at support@truelocal.com.au.

To write a review, simply go the listing for the business you want to review and click on the “Write a review” button.

Before you start, read our tips on writing a review.

If you have any further questions, please email us at support@truelocal.com.au

We currently don’t have an edit function for the review feature. 

However, you are able to post a new review on the business listing, and our support team will be able to replace your original post with the new review. 

Once you have posted your new revised review, please provide us with a link to the business listing by sending us an email at support@truelocal.com.au and we can assist you further.

For information on our review guidelines, please visit http://www.truelocal.com.au/cms/review-guidelines

Once a review is posted and it meets our guidelines, it will remain on the website.

However, if your experience with the business has changed, or if you’ve made a typo or a mistake, you can submit a new review which can replace your original review.

Once you have posted your new revised review, please provide us with a link to the business listing by sending us an email at support@truelocal.com.au and we can assist you further.

Yes.

If any TrueLocal user sees a review or comment they think is inappropriate, unfair or suspicious, they can click the ‘Report’ flag which appears on every review.

If a premoderated review is reported, it will be removed immediately, until it is moderated. If the moderators decide it meets all of True Local’s review guidelines, they’ll display it again on the website.

However, True local won’t immediately remove reported reviews or comments that have already been moderated. In this case, the review will be reassessed, and if the moderation team agree the review or comment is inappropriate, they’ll remove it. If they decide it meets all of True Local’s review guidelines they’ll leave it on the website.

 If you wish to discuss a particular review with us after that, please email us at support@truelocal.com.au.

Business owners

The content and the rating on your listing are correct, but Google hasn’t picked up recent changes yet. It can take Google up to 6 weeks to reindex their content, so please be patient.

If you have any further questions, please email us at support@truelocal.com.au

If you bought a business and kept the same name, you’re using the existing reputation and customer base. In this case, the existing reviews will stay on the listing because they’re part of the business’ online reputation.

However, you can comment on all older reviews to let everyone know that the business is now under new management.

If you have any further questions, please email us at support@truelocal.com.au

    • If you have any regular customers, ask them to review you on True Local;
    • Ask your customers at the end of a job/transaction to leave you a review on your True Local listing;
    • Send a link to your True Local listing in your email communications;
    • Ask us for Window Stickers. Place these stickers in a prominent place like your shopfront window or on a company car. You can email us at support@truelocal.com.au to request stickers;
    • Post on your social pages with a link to your True Local listing and ask your customers to leave you a review.

 

If you have any further questions, please email us at support@truelocal.com.au

Yes. If you have a business already listed on True Local, open your business page and click “Manage this listing”. Once you’ve claimed it you’ll receive email alerts whenever a new review about your business is published.

If your business isn’t listed on True Local, list your business here for free.

If you have any further questions, please email us at support@truelocal.com.au

  • Review make your True Local listing appear more comprehensive and complete, which increases your chances to get LEADS;
  • Reviews play a large part in ensuring that your listing shows up higher in True Local search results;
  • Reviews are today’s word-of-mouth: 90% of customers who have seen reviews say this information impacts their buying decision;
  • 84% of people say that they trust online reviews as much as personal recommendations (Local Consumer Review Survey 2016).

If you have any further questions, please email us at support@truelocal.com.au

It’s impossible to keep all customers happy all the time.

Here are some tips for dealing with negative reviews:

  • Respond to the reviewer: offer a solution to the customer or add a comment under their review explaining your side of the story.
  • Encourage other clients to review your business – lots of good reviews will quickly outweigh a poor review. The most recent reviews appear first, so any older reviews will be pushed towards the bottom of the page.
  • If you’re a paying advertiser you can select your favourite review to appear at the top of your reviews and on the search results page.

If you have any further questions, please email us at support@truelocal.com.au

Business Owners

Getting started

It’s quick and easy to list your business here.

Your business won’t appear on the site right away as it can take up to 48 hours for our database to update, and you’ll be notified when your listing is live.

Don’t forget to add content to your listing including a description, images and deals at Your Business Centre. For more tips, check out our Business Listing Health Check

If you have any further questions, please email us at support@truelocal.com.au

First, one question: have you claimed your listing?

If you haven’t claimed your listing yet, you won’t be able to update it. Check the articles under ‘Claiming a listing’ to understand how this works.

If you have claimed your listing, you can update your information in the Business Centre.

Log into your profile, hover your mouse over the profile picture on top right, and select Business Centre:

listing

You will then be able to update your listing in your Business Centre. Click on each content category on the right to update your listing.

listing2

Some updates (business name, phone, location images and deals) will go through moderation and may take up to 48 hours.

We also have videos that explain how to edit your listing in the Business Centre. This can be located in the ‘Business Centre’ section of our help centre.

If you have any further questions, please email us at support@truelocal.com.au

The following are the rules we uphold with listing a business on True Local.

  • The business name should be just that, your registered name, sole trader name or domain name. It needs to be in title case (which in most instances means each word starts with a capital and the rest of the word is lowercase) for easy readability and can’t include extra descriptions.
  • A business can only have one Priority, Basic or Free listing per business. You can only purchase a Priority or Basic listing under another physical location if you have an office, franchise or place of operation in that location. Proof will be required.
  • Each listing requires a business name, physical address (no PO Boxes) and phone number. An email address is advisable if you have one. If you’re an online business we’ll need your head office address. If you don’t want to display your address it can be suppressed.
  • If you want to market beyond your physical address you can purchase a premium advertising package.
  • Mobile businesses can’t purchase a listing for each location you cover. Top of List, Tile and Strip advertisements are the best fit for your business.

 

If you have any further questions, please email us at support@truelocal.com.au

To view the range of business categories found on True Local, check out our business type page.  Expanding the different categories will show you more refined categories. If you still can’t find your business category, please contact us at support@truelocal.com.au.

If you’ve just added your business to TrueLocal, please allow 24 hours for your business to start appearing in TrueLocal search results.

If you’re searching for your business in a search engine, such as Google, please note that search engines need to refresh their database to pick up any changes that have been made on the TrueLocal website. The refresh usually occurs within a few days, however, it can take over 6 weeks for search engines to update their database. Please note that TrueLocal doesn’t control this process.

If you have any further questions, please email us at support@truelocal.com.au

It depends.

If your business has several physical locations, you can add each location under ‘Add Business’ on the True Local home page.

If you’re a mobile business servicing several areas, while you won’t be able to have several listings for different areas, we have advertising products that will allow your listing to appear in several suburbs. Visit our product page and click the “Enquire” button to receive a call from a Sales person.

If you have any further questions, please email us at support@truelocal.com.au

Basic and Free business listings will only appear in searches for the postcode in which your business is physically located. If you need wider reach, you can purchase premium advertising products for any additional locations you cover.

Read about our different advertising products to help you decide on the best solution for your business, or contact a TrueLocal sales representative to find out more.

If you have any further questions, please email us at support@truelocal.com.au

We have a wide range of advertising products to make your business stand out and help you reach a wider audience.

Read about our different advertising products to help you decide on the best solution for your business, or contact a TrueLocal sales representative to find out more.

If you have any further questions, please email us at support@truelocal.com.au

Updating my listing information

To change or edit your business details, you need to start by claiming your listing, if not done yet. Once you have claimed your listing, you can access the Business Centre.

The Business Centre is a page where you can manage your listing. For example, you can update your business details and location, add some images, select a category, add deals or documents. The most successful listings are those with relevant and up-to-date content.

To find the Business Centre, use this link or hover your mouse over the profile picture on top right, and select Business Centre:

listing1

You will then be able to update your listing in your Business Centre.

Important: you need to claim your listing before you can access the Business Centre and edit your listing.

If you have any further questions, please email us at support@truelocal.com.au

If your phone number has changed, you can edit it in the Business Centre, under the ‘Details’ tab on the left. Click on ‘Contact Details’, and you’ll be able to update your phone numbers and to choose a ‘Preferred Contact Number’, which will be displayed in bigger font and in a frame on your listing.

To find the Business Centre, use this link or hover your mouse over the profile picture on top right, and select Business Centre:

listing1

You will then be able to update your listing in your Business Centre.

Important: you need to claim your listing before you can access the Business Centre and edit your listing.

If you have any further questions, please email us at support@truelocal.com.au

If your business changed name or has a new name, you can update it in the Business Centre, under the ‘Details’ tab. Enter your new business name and click on ‘Save Changes’:

bizdetails

Be careful: you can’t use your suburb in your business name if the suburb is not part of your registered business name.

Your new business name will not be displayed immediately, we will review your request and let you know within 48 hours.

To find the Business Centre, use this link or hover your mouse over the profile picture on top right, and select Business Centre:

listing1

You will then be able to update your listing in your Business Centre.

Important: you need to claim your listing before you can access the Business Centre and edit your listing.

If you have any further questions, please email us at support@truelocal.com.au.

You can update your business address in the Business Centre, under the ‘Locations’ tab. Enter your new business name and click on ‘Save Changes’:

bizadd

Important: your new address will not be displayed immediately, we will review your request and let you know within 48 hours.

You will then be able to update your listing in your Business Centre.

If you have any further questions, please email us at support@truelocal.com.au

Please contact us at support@truelocal.com.au and and make sure you include the following information:

– A link to your listing

– A link to the duplicate listing(s)

– Your correct business name, address and phone number

We’ll get back to you as soon as possible.

If you have any further questions, please email us at support@truelocal.com.au

If your business name, address and phone number are greyed out and can’t be edited in the Business Centre, this is because you purchased your listing from Sensis. 

Practically, this means that the data for your business name, address and phone number is hosted by Sensis, and not by True Local. Consequently, any changes have to be made on the Sensis database.

We kindly ask that you contact Sensis directly to request any update of your business name, address or phone number. You can either call Sensis on 13 23 78 or email them at email@sensis.com.au.

Changes made by Sensis will then flow through to your True Local listing.

If you have any further questions, please email us at support@truelocal.com.au 

If your request to update your business was declined, it means that our Moderation Team were not able to verify that your business is operating under the name you gave. To let us verify your new business name, please contact us at support@truelocal.com.au and make sure that you include one of the following documents:

– A utility bill showing the business name and current address

– A scanned letter from ASIC or from the Business Registry showing the business name and current address

– A bank statement with the business name and current address (If you wish you can send unredacted documents (with some parts covered) if you don’t want to reveal any sensitive information.)

– A phone bill (mobile or landline) showing your business name and current address

– Any other official documents showing the business name and current address (unfortunately, we do not accept invoices from other businesses, word documents or extracted information from the public ASIC or ABR website as verification)

Any documents that you send us will remain strictly confidential.

Once we have received this information, we’ll get back to you by email as soon as possible.

If you have any further questions, please email us at support@truelocal.com.au

If your request to update your address was declined, it means that our Moderation Team were not able to verify that your business is operating at the new address you gave. To let us verify your address, please contact us at support@truelocal.com.au and make sure that you include one of the following documents:

– A utility bill showing the business name and current address

– A scanned letter from ASIC or from the Business Registry showing the business name and current address

– A bank statement with the business name and current address (If you wish you can send unredacted documents (with some parts covered) if you don’t want to reveal any sensitive information.)

– A phone bill (mobile or landline) showing your business name and current address

– Any other official documents showing the business name and current address (unfortunately, we do not accept invoices from other businesses, word documents or extracted information from the public ASIC or ABR website as verification)

Any documents that you send us will remain strictly confidential.

Once we have received this information, we’ll get back to you by email as soon as possible.

If you have any further questions, please email us at support@truelocal.com.au

It depends on who uploaded the photo.

How to delete a photo uploaded by the Business Owner

If you uploaded the photo, you will find it in the image gallery, in the Business Centre. To remove the image, hover your mouse on it, click on the bin icon and confirm.

How to delete a photo uploaded by a customer of your business (or from a user profile different from the business owner’s profile)

Customers have the ability to upload photos on listings. As they don’t appear in your gallery, you can’t remove these images from the Business Centre.

To remove this type of picture, go to your listing, open the gallery, and click on the flag on the bottom right the image you want to remove. You will see a screen asking you for a comment; please write this: “Picture reported by Business Owner – Please decline in moderation”. This will let our Moderation Team that they should disapprove this image.

Once your report is done, the picture will immediately disappear from your gallery.

Important: you need to claim your listing before you can access the Business Centre and edit your listing.

If you have any further questions, please email us at support@truelocal.com.au

Log into your profile and go to your business details page. Click on the “Edit cover” photo button on top right:

resize

To fit within this section, your cover photo will need to be a landscape image, which is a minimum of 1440 pixels by approximately 366 pixels.

Unfortunately, we are unable to resize images. However, you can edit your image with a photo editing software, such as Microsoft Paint.

For more information on uploading a cover photo please click here:

http://www.truelocal.com.au/blog/upload-your-cover-image/

If you have any further questions, please email us at support@truelocal.com.au

All new and edited deals are moderated before being published on your business listing – this can take up to a few hours. Once moderated by our team, the deal will publicly appear on your business listing.

If you have any further questions, please email us at support@truelocal.com.au

Search engines, such as Google, need to refresh their database to pick up any changes that have been made on the TrueLocal website. The refresh usually occurs within a few days, however, it can take over 6 weeks for search engines to update their database. Please note that TrueLocal doesn’t control this process.

If you have any further questions, please email us at support@truelocal.com.au

Business address and business name changes are moderated before they update on the site. Your business listing will reflect your update once our moderation team accepts the change. Please allow approximately 48 hours for this to occur.

If you have any further questions, please email us at support@truelocal.com.au

Businesses that choose to suppress their whole address will not appear in TrueLocal search results.

You can choose to display a partial address which will mean that your business will appear in search results but not display a physical street location.

You can update your address display preference in the ‘Locations’ tab in your Business Centre.

If you have any further questions, please email us at support@truelocal.com.au

To update your business location the map, log into your account and go to the Business Centre. Then go to the “Locations” tab, and start by updating your address if required.

To update the pointer on the map according to your address, hover your mouse on the top right corner of the map and click the refresh button. The pointer location is determined by Google map data. If you find that the pointer is not at the right place, you are able to drag and drop the pointer to the desired spot on the map.

If the map is not refreshing, this is most likely because Google can’t find your address. Check that your address is entered correctly in the appropriate fields.

If you have entered a building name, remove it, save, refresh the map and then insert the building name and save again, without refreshing the map.

If the problem persists after that, remove the Level/Unit information save, refresh the map and then insert the Level/Unit and save again, without refreshing the map

If you have any further questions, please email us at support@truelocal.com.au

Claiming and accessing my listing

We currently have a technical problem that takes some of our users on an endless loop asking them to login when they try to access the Business Centre.

If you have claimed your listing and are asked to login in an endless loop after clicking on “Business Centre”, please contact us at support@truelocal.com.au.

If your business is already on True Local but you haven’t claimed it yet, click “Claim this business” in the top right-hand corner of your business listing page:

claim

Follow the prompts and we’ll get in touch to confirm or to ask for more information within 48 hours.

Very important: if you have an email address at your business domain name (like john@superplumbing.com.au), make sure you give us this address! It will speed things up.

If the ‘Claim this business’ button is not appearing on your listing, please read the ‘The ‘claim this listing’ button is not displayed on my listing. Why?’ article.

If you have any further questions, please email us at support@truelocal.com.au

If you have forgotten which email address you used to claim your listing, our support team will need to unassign the registered email account. Once unassigned, you will be able to claim and manage your listing with a new email address. Please let us know by contacting us at support@truelocal.com.au and supply the details of your business.

Don’t worry, it happens to the best of us.

You can reset your password from the home page by clicking on ‘Login’ and ‘Forgot your password’.

Enter your email address, click on click on ‘Login’, then on ‘Forgot your password?’ and a link to reset your password will be sent by email.

Make sure you check your junk folder or spam filter. The link is valid for 24 hours.

Once you have managed to log back in, hover your mouse over the profile picture on top right, and select Business Centre:

listing1

You will then be able to update your listing in your Business Centre.

If you have any further questions, please email us at support@truelocal.com.au

In this case, please contact us at support@truelocal.com.au. Make sure that you send all the requested information to let us handle your request quickly!

Whether you are taking over a business, or selling your business listed on True Local, get in touch with us at support@truelocal.com.au and we’ll help make the changes.

If you are taking over a business, it’s a good idea to add a line to the description to indicate the business is under new management, and you might want to address any reviews with comments too, is appropriate.

If the listing is not yet managed, you can login and simply click on the “Manage this listing button” on the business listing.

This is because your business listing is already claimed.

You may have claimed it in the past. Try to login into True Local. If you can’t login, try to reset your password by clicking on ‘Forgot your password’ in the login window.

Once logged-in, hover over your profile photo on top right. Select “Business Centre”, and you should see your listing there.

If that doesn’t work, or if you don’t remember claiming the listing, please contact us at support@truelocal.com.au.

You should still be able to login using the original inactive email address and password. Once logged in, you can update your login email and password in the ‘Account settings’ section of your member profile.

If you have forgotten or don’t know the password, our support team will need to unassign the registered email account. Once unassigned, you will be able to claim and manage your listing with a new email address. Please let us know by contacting us at support@truelocal.com.au and supply the details of your business.

If your business listing is being managed by someone who has left your business, our support team will need to unassign the registered email account. Once unassigned, you will be able to claim and manage your listing with a new email address. Please let us know by contacting us at support@truelocal.com.au.

Removing / Deleting my listing

If your business has closed down or ceased trading, we’ll remove it from True Local.

If you have claimed your listing, please log into your profile, go to the the Business Centre and fill the form under the “Remove Listing” tab. We’ll review your request and we’ll get back to you within 2 business days.

If you haven’t claimed your listing, please contact us at support@truelocal.com.au and include any document supporting your claim that the business is not trading anymore.

If your business details have changed, you don’t need to create a new listing, you simply need to update your details on the existing listing.

You can update your business details yourself. The article ‘How can I update or edit my business details?’ explains how to update your business information and how to claim your listing (you’ll need to do that first if you haven’t done it yet).

If you encounter any issues, you can also contact us at support@truelocal.com.au.

If your request to remove your listing has been denied, this is because we couldn’t establish that your business has ceased trading on the Business Registry or the ASIC website.

If your business has ceased trading, please contact us at support@truelocal.com.au and include one of the following documents:

– A letter from ASIC confirming that the business name has been cancelled
– A notice of cancellation of your ABN number
– Any other official document showing that your business is not trading anymore

True Local endeavours to be the most comprehensive business directory in Australia. So if you’re still trading, the listing will remain on True Local.

However, you are more than welcome to edit your business details via the website.

To change or edit your business details, you need to start by claiming your listing, if not done yet. Once you have claimed your listing, you can access the Business Centre.

To find the Business Centre, use this link or hover your mouse over the profile picture on the top right, and select Business Centre.

Please see our ‘Business Centre’ articles for video instructions on how to update your business details (contact information, category, images etc) via your True Local business centre:

Important: you need to claim your listing before you can access the Business Centre and edit your listing. The article ‘How do I register as the owner of a business already listed on True Local?’ will explain how to do it.

If you have any further questions, please email us at support@truelocal.com.au

Reviews

It’s impossible to keep all customers happy all the time.

Here are some tips for dealing with negative reviews:

  • Respond to the reviewer: offer a solution to the customer or add a comment under their review explaining your side of the story.
  • Encourage other clients to review your business. The most recent reviews appear first, so any older reviews will be pushed towards the bottom of the page.
  • See https://www.truelocal.com.au/blog/howtoaskclientsforfeedback
  • If you’re a paying advertiser you can select your favourite review to appear at the top of your reviews and on the search results page.

If you have any further questions, please email us at support@truelocal.com.au

Reviews make your True Local listing appear more comprehensive and complete, which increases your chances to get LEADS;

Reviews play a large part in ensuring that your listing shows up higher in True Local search results;

Reviews are today’s word-of-mouth: 90% of customers who have seen reviews say this information impacts their buying decision;

84% of people say that they trust online reviews as much as personal recommendations (Local Consumer Review Survey 2016).

If you have any further questions, please email us at support@truelocal.com.au

Yes. If you have a business already listed on True Local, open your business page and click “Claim this business”. Once you’ve claimed it you’ll receive email alerts whenever a new review about your business is published.

If your business isn’t listed on True Local, list your business here for free.

If you have any further questions, please email us at support@truelocal.com.au

Consumers like to hear what other people think of a business before using it, and they like to spread the word about their own experiences. Businesses have always relied on this kind of word-of-mouth to get new customers, the only difference today is that it happens online.

Ratings and reviews allow consumers to give businesses feedback, letting them know if they like what they’re doing and giving businesses a chance to respond with a comment. Read more at our review guidelines.

If you have any further questions, please email us at support@truelocal.com.au

Yes. We moderate everything: most reviews and comments before we publish them. Some reviews are moderated shortly after publication.

We check the content of reviews and comments and ensure that it meets our guidelines. We also use state-of-the art technologies to detect and remove fake reviews.

If you feel that a review shouldn’t be on True Local, report it by clicking on ‘Report’ on the review, and we’ll reassess it.

If you have any further questions, please email us at support@truelocal.com.au

  • If you have any regular customers, ask them to review you on True Local;
  • Ask your customers at the end of a job/transaction to leave you a review on your True Local listing;
  • Send a link to your True Local listing in your email communications;
  • Ask us for Window Stickers. Place these stickers in a prominent place like your shopfront window or on a company car. You can contact us at support@truelocal.com.au to request stickers;
  • Post on your social pages with a link to your True Local listing and ask your customers to leave you a review.

If you have any further questions, please email us at support@truelocal.com.au

It depends.

If you bought a business and kept the same name, you’re using the existing reputation and customer base. In this case, the existing reviews will stay on the listing, because they’re part of the business’ online reputation.

However, you can comment on all older reviews to let everyone know that the business is now under new management.

If the business has changed the name, please contact us at support@truelocal.com.au.

The content and the rating on your listing are correct, but Google hasn’t picked up recent changes yet. It can take Google up to 6 weeks to reindex their content, so please be patient.

If you have any further questions, please email us at support@truelocal.com.au

Managing my account and my payments (for customers with a paid product)

You can make a payment via credit card on the following page: https://www.truelocal.com.au/payment

If you have any further questions, please email us at support@truelocal.com.au

***The information below applies only to customers who have an active paid subscription with us ***

Your Account Manager is your main point of contact for any issue or question about your listing.

You can contact your Account Manager or request a call back by calling 1300 307 401.

If you have any further questions, please email us at support@truelocal.com.au

Please contact our Finance Team on 1300 307 419 or by email: truelocal.finance@truelocal.com.au. They will be able to provide you with a copy of your invoice.

If you have any further questions, please email us at support@truelocal.com.au

***The information below applies only to customers who have an active paid subscription with us.***

To change your contact details, simply call your Account Manager on 1300 307 401, and they’ll update the details for you.

However if you need to update the details on your listing, check the articles under ‘Updating my listing information’.

If you have any further questions, please email us at support@truelocal.com.au

To update your payment details, contact our Finance Team on 1300 307 419 or by email: truelocal.finance@truelocal.com.au.

If you have any further questions, please email us at support@truelocal.com.au

***The information below applies only to customers who have an active paid subscription with us.***

Please contact your Account Manager or request a call back by calling 1300 307 401.

If you have any further questions, please email us at support@truelocal.com.au

Business Centre

This video explains how to fill your business details (name, description, opening hours, cover photo…) in the new Business Centre.

https://www.youtube.com/watch?v=FpftS63-D3Q

If you have any further questions, please email us at support@truelocal.com.au

Important: this feature is only available to customers who purchased a Priority listing.

There’s nothing better than a video to quickly show who you are and what you do to a customer. Watch the video to see how easy it is to upload your video in the Business Centre.

https://www.youtube.com/watch?v=nmPttC2lGww

If you have any further questions, please email us at support@truelocal.com.au

Choosing the right category will help customers find you. Watch this video to know how this is done in the Business Centre.

https://www.youtube.com/watch?v=z6UHRtr2gwM&feature=emb_title

If you have any further questions, please email us at support@truelocal.com.au

Menu, price lists, brochures, guides… There are many documents worth sharing with your customers! This video explains how to upload them easily.

https://www.youtube.com/watch?v=K-6M0HhXM_U&feature=emb_title

If you have any further questions, please email us at support@truelocal.com.au

Regularly adding new images will improve your search ranking and will make your listing attractive.

https://www.youtube.com/watch?v=jemXj4iGpTU&feature=emb_title

If you have any further questions, please email us at support@truelocal.com.au

Deals are an easy way to attract new customers to your business.

https://www.youtube.com/watch?v=–wNojI9ktE&feature=emb_title

If you have any further questions, please email us at support@truelocal.com.au