I just give an account of my experience and I will let people judge.
I called the company explaining to the lady who answered the phone that I have some tiles up on my roof that have moved and that no water was leaking but I needed someone to inspect and check. Without inspection, the lady said my roof needs a complete restoration and cannot be repaired. Upon asking the cost, she said it would be hard to estimate but would not cost hundreds but thousands of dollars. She said they need to sit down with me to decide what colour I want for my new roof. I booked an appointment for a quote anyway just to see what they could offer. The guy from their company called on the day of appointment and I explained the situation again to him over the phone and then this guy said " Sorry. We don't do repair. We only do restoration." In their website, it clearly states that they do roof repair . I called another company who sent someone on the same day and got the job done with a few hundred dollars.