Tonkin Plumbing Group Pty Ltd

Do you offer emergency hot water repairs?

Absolutely. We provide fast, responsive service for urgent repairs so you're never left without hot water.

What causes blocked drains?

Blocked drains can be caused by a build-up of grease, hair, soap, food scraps, or tree roots. Poor drainage system design or damaged pipes can also contribute.

What is CCTV drain inspection?

CCTV drain inspection involves using a small camera to inspect the inside of your pipes, helping us identify blockages, damage, or tree root intrusion accurately.

What causes plumbing leaks, and how can I prevent them?

Common causes of plumbing leaks include ageing pipes, high water pressure, and wear and tear from constant use. To prevent leaks, it's important to regularly maintain your plumbing, fix small issues promptly, and ensure proper water pressure.

What is drain relining, and is it a permanent solution?

Drain relining is a method where a new pipe liner is inserted into your old pipe, creating a smooth, durable surface. It’s a cost-effective, long-lasting solution for damaged drains.

What should I do if I have a plumbing emergency?

If you experience a plumbing emergency, such as a burst pipe or major leak, turn off your water supply immediately to prevent further damage. Then, contact a licensed plumber as soon as possible to fix the issue.

How do I know if my gas lines are safe?

If you smell gas, hear a hissing noise, or notice higher-than-usual gas bills, you may have a gas leak. It’s crucial to contact a licensed gasfitter immediately to inspect your gas lines and ensure they are safe.

Why is my hot water running out quickly?

It could be a faulty thermostat, sediment build-up, or a system too small for your needs. We’ll help identify and fix it.

Why is my water pressure low?

It might be a valve issue, sediment build-up, or pipe corrosion. We'll diagnose and fix it quickly.

How often should I have my plumbing system checked?

It's recommended to have your plumbing system professionally checked every 2 years to ensure everything is functioning correctly and to avoid costly repairs down the track. Regular maintenance helps catch issues early.

Why is my water pressure low?

Low water pressure can be caused by several factors, such as blocked pipes, a faulty pressure regulator, or a problem with the water supply. A plumber can diagnose and fix the issue efficiently.

How long does a new installation take?

Most hot water system installations are completed within the same day, depending on the type and setup required.

How long does a hot water system last?

Most systems last 8–12 years with proper maintenance. Regular servicing can help extend lifespan.

Can I install a gas appliance myself?

No, gas appliance installation should always be carried out by a licensed gasfitter. Incorrect installation can be dangerous and may violate local regulations. Always hire a professional to ensure safety.

What are the benefits of regular drain cleaning?

Regular drain cleaning helps prevent blockages, reduces unpleasant odours, and ensures your plumbing system is flowing smoothly. It also helps avoid more severe plumbing issues and expensive repairs.

How do I know if I have a blocked drain?

Signs of a blocked drain include slow drainage, gurgling sounds, unpleasant odours, or water backing up in sinks, showers, or toilets.

How can I tell if my pipes are damaged?

Signs of pipe damage include frequent blockages, leaking pipes, damp patches on walls, or bad smells coming from your drains. A CCTV inspection can confirm any issues.

How do I know if my hot water system needs replacing?

Signs that your hot water system may need replacing include inconsistent water temperature, strange noises, leaks, or a sudden increase in energy bills. If your system is more than 10 years old, it may be time for an upgrade.

What type of hot water system is best for my home?

The best system depends on your household size, energy source, and budget. We’ll assess and recommend the most efficient fit.

How can I prevent drains from getting blocked?

To prevent blockages, avoid disposing of grease, oils, or food scraps down the drain. Install drain covers to catch hair, and have your drains cleaned regularly.

How often should I service my hot water system?

We recommend a full service every 2 years to maintain efficiency and catch issues early.

How often should I have my drains cleaned?

We recommend cleaning your drains every 1-2 years to prevent build-up and blockages, especially if you have older pipes or live in an area with tree roots.

Are your plumbers licensed and insured?

Yes, all our plumbers are fully licensed, insured, and experienced in handling all types of hot water systems.

Can I upgrade from electric to gas or solar?

Yes, but upgrades may require extra plumbing and electrical work. We’ll walk you through the process and costs involved.

Are there energy-efficient options for hot water systems?

Yes, there are several energy-efficient options for hot water systems, such as solar, heat pump, and gas continuous flow systems. These systems can reduce your energy bills while providing reliable hot water.

Can tree roots cause drain blockages?

Yes, tree roots can invade drains, especially if there are small cracks or joints in the pipes. Regular inspections can detect and prevent further damage.

Do you install energy-efficient hot water systems?

Yes, we install electric, gas, and solar systems, including energy-efficient models that help reduce your power bill.

Do you provide emergency plumbing services?

Yes, we offer emergency plumbing services for situations like burst pipes, blocked drains, and gas leaks. We understand that plumbing emergencies can happen at any time, so we're available to provide fast, reliable service when you need it most.

Do you offer emergency drain services?

Yes, we provide 24/7 emergency drain clearing and repairs. If you experience a serious blockage or flooding, our team is ready to respond quickly and professionally.

Can you clear a blocked drain without digging up my yard?

Yes, we use non-invasive methods like high-pressure water jetting and CCTV inspections to clear drains without needing to dig up your yard or driveway.