Ascot Car Rental

Rented from Ascot Car & Ute Rentals for 30 days and paid $1,000 for a new hilux Ute from mascot, great dates compared to other rental companies.

There is a very slim chance you would get your deposit back and you will get excuses everyday as to why the delay is. Mostly it is that head office is to blame because they havent processed it. There is no head office. This business is run by Con and Arthur Kotsakis which is run out of Tempe for the moment. I had my credit card charged for the deposit and not held as all respectable car rentals do. I was to have my payments taken out fortnightly and sure enough not only did they do that but took out payment weekly as well which meant I was being double dipped on. Then comes the follow up for weeks where credit to him, he will pick up every call and respond to every message but will give you one excuse or the other to not pay you. The internet is full of articles about this dodgy car rental, on trip advisor, Yelp, True local and every other consumer forum. I feel stupid that I fell into this Nigerian-esque scam. Overseas people who use him, dont even worry about trying to get your money back because as a local who got a order to pay against this bloke from the consumer tribunal (CTTT) still had to run circles to get his money back. Dont worry for too long following up with these people and waste your breath. As soon as you see that he has no intention to pay, pay that $47 and get that CTTT ball rolling.

Its surprising they havent shut this company down. They have a few social media accounts and will always come back and challenge your post as they will do with mine behaving as a happy customer. Would you as a happy customer always be on the lookout for negative posts and say no youre wrong, we had a great experience? Its just them or their mates shooting replies which any social media commentator will say is the worst thing to do to address an issue.

Please pay a well known car rental company a little more money to save you the heartache and believe me when I tell you this company will cost you more in the long run than an Avis or a Hertz.

I rented a car off this company and they took $500 off my credit card unauthorised. I have been chasing them for 4 weeks and now I have discovered through forums and review sites that this happens to everybody.
There are a multitude of similar complaints on other sites. They will provide you with a car at cheap rates so it all Looks good, they then keep your deposit and Make up all sorts of stories about cleaning, damage etc to not give back your deposit. They particularly seem to target overseas visitors because it is so difficult for them to follow up. I put a negative review on a site giving people an account of my dealings with this totally unethical
Company and now they are sayng they are holding my deposit until I delete my review off trip advisor!! What a scam!! Please look at complaints before dealing with this company. I wish I did.

I HAVE ONLY JOINED TO CREATE THIS REVIEW!!!

I have no doubt all the negatives reviews prior to this are true; I doubt the positive ones are and most likely created by the company themselves.

There company are run by crooks and thieves; their game plan is to entice you with low rates, and you end up paying with your bond (deposit) - and it will take you forever to get it back; if at all. They leave the onus on the renter to do all the chasing. This is all too familiar as the other reviews!

I was caught speeding and was happy to pay the fine, however it took them 3 months to provide me proof and they even tried to keep the whole amount (even though their own contract states they will only keep $55! per violation) I had to revert to my Credit Card company to return my funds which was an connivance to me.

Promised to return my bond on a number of occasions but never do; there is a rude obnoxious man on the other end, they don't have an office so you can get in touch with them face to face; and they reply from a gmail account!!! They aim is to get your money off you with not intention to return it without making it difficult for you.

DO NOT USE THIS COMPANY, THEY WILL TAKE YOUR BOND/DEPOSIT OFF YOU WITH NO INTENTION TO RETURN IT.

Pay the extra from a reputable company (Hertz / Baywater etc) and please don't take any chances from these jokers.

I don't trust Australian companies no more because of this company!