Vets @ Acacia Gardens

We will not be bringing our dog back to this vet practice & strongly don't recommend anyone attend this practice.

If I could give zero rating I would!!

Vet Barbara is extremely rude, abrasive & as soon as you enquire about any pricing her whole attitude gets worse!

Especially if you refuse to sign up to zip pay for unexpected high vet costs (which she attempted to bully me into signing up for it)

Vet Barbara also started procedures / testing prior to discussing costs or seeking permission from me (ear swabs & slides, eye stain testing)

The procedures she did prior to seeking permission were all conveniently expensive & just thrown in my bill without her ever informing me that there were costs involved for doing them & was I in a position to afford them?

Prices at this practice are very expensive, much higher than other practices & the consultations are alot shorter / rushed.

Post procedure we thanked the reception staff very much as they were lovely & we thanked Vet Barbara as she was sitting at the desk too & we were being polite.

The reception staff responded in a positive manner.

However Vet Barbara sat there & glared at me without responding!

It's nice to know if you enquire about pricing for procedures, you will be treated like dirt & looked down upon.

We will never bring our dog or any animal back to this vet even if it was free of charge!

We have found another amazing practice & vet who are affordable, knowledgeable & polite.

We ended up spending $1049, pricing is very over priced in what service / care that was given.

So many hidden / additional charges added! especially when the practice saw our Vet Pay limit was $2000 & never used any of it before.

They added as many additional costs as they could to utilise the available funds.

One crazy charge in our bill was over $90 for a bag of saline fluids (salt water)

Antibiotics over $80! just to name a couple of items ...

Be warned, if there is additional costs or procedures? Vet Barbara will find a way to charge you for them.

It's time Vet Barbara takes a long hard look at her consultation manner & the practice at its excessive pricing.

We will never trust you with our pets again!