Nepean Aquatic Centre

Can I do a makeup lesson if I miss a class?

Absolutely, at a date and time that suits you. You can even use make ups for siblings providing they are in the program and can do a makeup at either centre.

Are your staff qualified?

All of us learn to swim staff hold current AUSTSWIM swimming teacher qualifications as well as a current CPR certificate, and all staff have their Working With Children Check number. In addition, all staff have been trained in and follow the lesson plans that are exclusive to our centres, utilising years of swim teaching knowledge and development.

What happens if my instructor is away?

From time-to-time instructors will be absent through sickness or annual leave, and we will arrange a replacement instructor for that day. All of our instructors follow our weekly lesson plans which ensures you receive the same quality swimming lesson each time you visit, with the added benefit of preparing your child for change and new faces in other learning environments. Your child might even meet their new favourite teacher!

I think I’ve lost my plastic membership card. Can I get another one?

Membership cards are required to be presented each visit. The cost of your first card is included in your booking fee. Replacement cards will be charged at $5.00 per card.

Why do you charge a booking in fee?

Our booking in fee covers the administration cost of booking a new enrolment into our program – but the best part is the enrolment bag we give to all new starters and returning customers, with up to $182 worth of offers and discounts, so it is great value for money!

Are you a registered swim school?

Our swim schools are AUSTSWIM and Swim Australia registered. To maintain registration, we must follow operating guidelines of both peak bodies and ensure that staff qualifications remain current.

What do I do if I can’t attend my lesson?

Please let us know and book a makeup lesson. There is a 70c administration charge per makeup lesson booked.

Should I tell you if my details have changed?

Yes, from time to time we may need to contact you regarding your lesson booking or your account – so please let us know if any of your details change so we can update our records.

Do I have to give you notice if we are cancelling out of the program?

Yes, please let us know in advance if possible so we don’t charge you for lessons you won’t be attending. it is very important that you let us know if you are cancelling out of the program. If you are wanting to leave the program, it is your responsibility to permanently cancel your bookings before the end of the current month. Once fees are generated you’re booked in for the new month & must pay the fees owing. Requests for permanent cancelation can be sent to [email protected].