Ireland's Of Cairns

You will be without your car for several weeks for a simple repair, and you will not be able to get an update during those weeks. Do you want to deal with that?



Seriously, no matter what experience you've had with other garages I can guarantee Cairns Irelands is infinitely worse - do not put yourself through this.



If you are experiencing issues with this garage I recommend going to [email protected] as the garage itself will quite literally just ignore you (and hold onto your car in the meantime while providing zero updates - for week after week after week).



It is now October and this saga began in July - and my car is still not repaired, the garage can provide no update on if anything has actually even been started yet. In the past 2 weeks alone i've been told - the parts have arrived, the parts have not arrived, the car is ready to pick up, the car is not ready to pick up, and finally my favourite ''are you sure your car is in OUR service centre?''



There is virtually no way of contacting the garage aside from going in in-person - phones are not answered, and texts and emails I have never received a reply. Like I say, if you are experiencing the same as I am (its pretty clear i'm not the only one...) take your complaint direct to Stellantis Australia (They look after Jeep, Alfa, Dodge, RAM...loads of brands) otherwise nothing will be done and they will continue to get away with this.



I have spent a fortune on taxis, been without a car for a long time and they have essentially got no further forward with the issue.



It's a pretty simple issue.



I would not want to find out what happens if you go to them with something difficult.

I would not recommended Irelands to anyone. I have had too many bad experiences with this place and today was the straw that broke the camels back.

Last week i dropped my car in for a service was not advised on a drop off time just that it be in the morning, just to cop attitude and be told that i couldnt have it back before lunch as i was late dropping it off.

Today it went back in to have a part replaced decided to catch the courtesy bus home was advised that he would return at 9am from dropping others off which was fine, he returned with the bus still full and then to be kicked off the bus after waiting half an hour just to have a women with her 4 kids who had been there 2 mins to take priority.
From the time of dropping my car off and getting home was 1.5hrs, then not even half an hr after being home i get a call saying my car was ready. I could have just stayed in the waiting area and not had this awful experience. After working a nightshift getting mucked around by incompetent employees is the last thing u need.
I have cancelled my future services and told them i would never return due to too many bad experiences. This seemed like no issue or drama to them, just shows their commitment to customer service

I bought a 2nd hand car still in its manufacture waranty through this company. Instead of 12months or 15 000 kms for service it was 6 months or 10,000kms. Asked when first booked in why this is the case and got nothing but excuses on why it is so. In the end terrible customer service and deceptive dealings would not recommend!

I have purchased over 6 Cars in the last 7 yrs from a Mazda RX8 to a Ford BOSS, This is our first Holden, for over 15yrs and never have I been so discussed with the service. Even as I write this not one of the many managers called me to sort the problems out.

Very Poor Communication

Only one staff member had the decency to even try and fix the problems. I will not recommend this company, I was told to go to Townsville and purchase a car from locals but thought I'd give them a try, I too will advise others not to trade with Ireland.

Shame on the Managers Shame on the owner, I will be posting this on every site retaliated to Ireland I can find.

What a pleasant experience to have our Jeep serviced at Ireland's. The staff were so helpful and communicated with us through out the service.
Thank you to all the staff that were involved with the service of our Jeep.