Atkins Removals & Storage Pty Ltd

A stressful and experience. Every box crushedIf I could give zero I would. How this business is still running is a mystery

My partner had arranged to move our home contents from Brisbane to Hobart. He selected Atkins based on their website assurances of 100% satisfaction, professionalism and experience (60+ years in the industry). They were by no means the cheapest quote but we just wanted a stress free move so he was prepared to pay a little extra.



We flew down to Qld a couple of days prior to the scheduled move as we had to bring some items from the Gold Coast. We hired a truck and packed all the items in the truck ready to meet the removalist at the storage shed where all the other items were to be picked up.



The day prior to pick up we had heard nothing from Atkins and were getting worried. We tried contacting them and finally received a call from their operations manager advising that someone would call later that afternoon with all the details. We heard nothing and received no call. At 4pm we received an email from their office stating that the 2nd payment was due and this was required prior to pickup. When we tried to ring the office we got an out of office message.



We were confused. Did this mean they weren't picking up our items? Surely, they would ring if this was the case? Surely, he wouldn't wait until just before he left the office to send this kind of message? Why hadn't someone called us to discuss pickup details as agreed?



We made calls to the operations Manager, the office number and even sent a note on their Facebook page but all messages said they were closed and would respond the next day. My partner has arranged to return the truck by 12pm the next day (or would incur additional charges) and had booked a flight home for that afternoon from the Gold Coast. We did not know if they were coming or not.



At this stage I was in tears. We were stressed out of our minds. We had heard of removalists not showing up but had never thought that would happen to us. I sent emails to 3 other removalists advising the situation and asking if they were available if Atkins did not show up. 2 of which responded immediately both with a lower quote but none available immediately.



Finally, around 6pm their operations manager called. He was extremely rude. He said there was an issue with getting a container and because it required cleaning he advised the pick up could not happen till around 2pm. When we told him that we had to return the truck and that my partner had a late afternoon flight booked from the Gold Coast. He berated us for flying back on the day of the move (my partner had already missed 3 days of work). As a solution suggested we meet the removalist at their office and unload the truck there instead. He couldn't provide any definitive details and said someone would call the next day at 5am. He also complained that he was at home and shouldn't have to be dealing with this in the evening. There was no explanation or apology for why nobody had contacted us.



We were drained and confused. The stress was too much for both of us to handle and this took us over the edge. The experience was completely opposite to what they advertise.



Next morning he received the call from the contractor. The narrative had changed again. This time he was told to meet at the storage shed as planned as they had a container. He didnt seem to be aware of any of the issues the Operations Manager had advised.



My partner had previously been in transport so when he arrived he offered to assist with the loading. He was told it was not necessary and he should go and return the truck. My partner said that he would like to get a box to protect the television and would be right back. The contractor said that it wasn't necessary he would ensure it was wrapped and packed properly. Based on these assurances he left to return the truck.



I was concerned after the appalling pick up that there would be issues with delivery. I called

I have twice, called upon Atkins Removals to assist me in relocating all my personal possessions, in moves to and from Tas. and NSW.
I am very pleased to truthfully declare that in both removals by Atkins, not a single item of my belongings was lost or damaged in transit.
These are long distance removals of many items and not without stress, however..from my initial inquires to the completion of the move, the process was easy and free of complications.
The men who worked to move my possessions were friendly and hard working, and created a careful inventory of all my items.
They delivered everything without any loss and worked in the heat to complete my job.
Many thanks to these guys!
And thank you Atkins Removals for your excellent service in my move.

I have used Atkins Removals 3 times. They have moved me from Sydney to Tasmania and then Tasmania to Queensland and back to Tasmania. I have them friendly and very professional. They are very polite when you speak to them on the phone and answer all my queries. The removalists men are very polite and had neither had any problems with my furniture and all my belongings. I would recommend Atkins to my family and friends in the future.

I used Atkins Removals to move from the mainland to Tasmania and found them to be very friendly and professional. Their phone staff were able to answer all of my queries and the removalists were very polite and professional. I would recommend Atkins Removals to my family and friends as they took all of the stress out of moving.