Willows Pool Shop

Can you repair pool equipment on-site?

Absolutely! We provide on-site repairs for all types of pool equipment, ensuring minimal disruption to your pool’s operation.

My pool cleaner is not very efficient?

Check and clear the pump and skimmer basket of any leaves. Check the pressure and back wash your sand filter or hose out your cartridge filter or even soak in filter cleaner in extreme cases. The cleaner may be blocked with leaves or rocks etc. Other solutions include adjusting the auto cleaner speed and returns/ eyeballs or your auto cleaner may need replacement parts. Or your pool may need to be fitted with a Pool Leaf skimmer, this collects the leaves before the sink to the floor.

Why is my pump loud, noisy & costing me a fortune?

Firstly and most common problem is that bearings are starting to wear and are not as efficient as they should be. The simple course of action to take here is to have them replaced. Secondly is that the impeller may have picked up a stone or debris and the pump may need to be cleaned out. Thirdly low water level or poor water flow may be the problem. You can reduce the cost in running of your pump by up to 70% by upgrading to a Astral Viron pump, while reducing your carbon footprint.

My chlorinator is not producing chlorine?

Firstly check that the cell is clean and not blocked up with calcium, if so clean in Cell clean. Secondly make sure there is enough water flow through the cell, check water level in pool and clear baskets. Thirdly check the salt level. If the level is low it will cause your chlorinator to be inefficient. Lastly you could also have a worn cell in your chlorinator that needs replacement, your chlorinator box is not working or the cell leads are not connected or need replacing.

What should I do if my pool pump stops working?

If your pool pump stops working, bring it in for an inspection or arrange for an on-site repair. Our technicians will identify the issue and provide a solution.

Can I use my pool all year round?

In North Queensland having so many sunny days the best option is to install Solar heating to the roof of your house or shed. We recommend and use Eco Sun Solar Pool Panels, these come with a lifetime warranty and a 10-year cockatoo warranty.

The water level in the pool is dropping?

In North Queensland if we have had a few hot days you'll notice that the water in the pool will drop naturally by evaporation. It continues to drop at an accelerated rate you need to look for other problems that may be occurring.

My pump is sucking air?

The most common reasons for a pump sucking air is the pump lid is cracked, or maybe the O-ring under the rim is broken or dirty. The inlet could be cracked or your auto cleaner may have a hole in the hose or the water level may be too low. Solution is to check water levels are ok and no vortexing in the skimmer box or that the weir door isn't stuck in the closed position. Replace pump lid and O-Ring.

The pool is cloudy; why would that be?

The problem could be a high bathing load (high pool usage) the solution may be as simple as a shock treatment. It could be the start of algae growth. The solution to that would be to do a super-chlorination of your pool. Incorrect water balance could also be the cause of cloudiness. If this is the case, check and adjust your chemical levels. Poor filtration is another cause of cloudy pools. To rectify this simply clean or repair your filter and baskets.

Why is my pool green?

The problem may be the water has no chlorine in it and the sun has turned the pool green. One algae spore can turn into ten million in approximately 10 hrs. The best way to eliminate this problem is to ensure continuous and efficient recirculation of the water through a filter. In addition to this, it's necessary to destroy any organism that exists by chlorinating the water & adding an algaecide.

How do I maintain the chemical balance in my pool?

We provide easy-to-understand advice on maintaining your pool’s chemical balance, including guidance on chlorine levels, pH, and alkalinity.

What pool products do you sell?

We sell a range of products, including pool chemicals, equipment, toys, and accessories. We are also authorised agents for Astral Pool and Focus Chemicals.

How long has Willows Pool Shop been in business?

Willows Pool Shop has been proudly serving the Kirwan and Townsville area since 1985, providing exceptional service and expertise in pool care.

What services does Willows Pool Shop offer?

Willows Pool Shop provides expert advice, pool equipment and chemicals, water testing, pool servicing, on-site repairs, and maintenance for all pool types and spas.

Do you offer servicing for spas as well as pools?

Yes, our technicians are highly skilled in servicing both pools and spas, ensuring they remain in top working order.

Do you offer free water testing?

Yes, we offer free water testing to help you maintain your pool’s chemical balance and keep it in optimal condition.