Dark Horse Print & Design Pty Ltd

Very happy with delivery and finished product. Over all always a great experience with "Dark Horse Printing".

I've used Dark Horse for many years now, since I started my first cleaning company. They ALWAYS have the best prices, fantastic communication and great quality printing. They will always send through a proof to me and I will always ask them to let me know if something isn't going to print properly so I can amend the artwork. The postage to Perth takes a little longer but that's a given with any printers over east. Really happy with the service I've received over the years. Thanks guys! We'll be using you for all our printing needs for www.mckenziescleaning.com.au as our cleaning business expands it's new branch!

I didnt have the best experience unfortunately. While they are fairly cheap, in my experience you get what you pay for.

FUZZY PRINTING
When I received my business cards some of the writing on my business cards was fussy. When viewed at the correct size on my computer the writing was fine, however not when printed.
I admit the design I provided them should really have had larger writing, however Im surprised they would send me a large amount of business cards with writing that isnt legible. The reason they gave me for the fuzzy writing was that the text was too small/thin for the printer to print.
I now have to get the business cards reprinted and asked if they could offer a discount to get them redone given my circumstance, however they were not prepared to offer anything at all. I was told afterwards that they do offer a free sample to be sent in advance which is great, however I cant see where this is mentioned in any of the 6 odd email communications that I received. Must be on their webpage I guess.
Even where the text is larger, the quality / pixels is not very good. I've had letterhead printed using the same resolution graphics by another company which is perfect, so not sure why the business cards don't have the same sharp look. Obviously printed on different material, but still I expected a higher resolution.

NOT THE FASTEST
They advertise a fast turnaround (on average 3-5 days), however it was four days before I even received the first proof and 2 weeks in total to receive the cards. So not that long really, but not what I would call fast. I didnt take more than one day to review and update the proofs on my side.
I also received redundant automatic notifications (e.g. please upload your graphics after I already had). Not a biggy, but meant I add to send them another message to make sure they had everything.

Given my experience I certainly wont be using them again, but others may have better luck!

I have used Dark Horse Printing and Design for the production of book marks and character charts for each of my novels. Their work has always been reasonably priced, excellent and speedily delivered. I wouldn't hesitate to use them again.

I ordered business cards from Dark Horse based on the 3-5 day turnaround advertised on their website as I had a reasonably tight deadline (9 business days).

Dark Horse sent me someone else's business cards by mistake and I then spent another 5 days being told my cards had been delivered to a newsagent (an agent of the courier), and they would be redelivered to me.

This never happened and, despite asking Dark Horse several times to reprint/resend my cards as the original ones were clearly lost, I ended up having to spend an additional $500 with another supplier to arrange for my cards to be printed at short notice to meet my deadline.

Dark Horse would not reimburse me for this additional cost which was the result of their failure and instead made reference to 'we do not guarantee delivery within 3-5 days because our courier doesn't guarantee that to us'.

Their terms and conditions are nowhere to be found on their website or anywhere during the ordering/payment process and I don't know why they think their separate contractual arrangement with their courier is relevant to the representations about 3-5 day turnaround that they make to their customers.

I was also told they had 'done everything' to get my cards to me, yet they would not consider reprinting them. Surely that's what other suppliers would do to rectify this sort of problem and ensure customer satisfaction.

Ordered 3000 business cards with them and had a couple of hard copy proofs sent to make sure everything was good. We noticed pixelation of texts and graphics on their printing of proofs, but was led to believe that their hard proofs were of low resolution, hence the not addressing the issue as on the hard proof itself it clearly states it is "LOW RESOLUTION". Mind you, the graphics we gave them were vector based and high resolution so no reason for pixelation.

The cards came through quickly, the entire experience was initially beautiful from start to finish with great prices to match. The finish was a 350gsm matte coat. The cut, finish and feel of the cards were excellent. Their workmanship was great as well.

It took us about a week to analyse the cards ourselves before we brought the issue up with them in regards to the pixelation of the text and graphics. We were very disturbed by it as it looked just like the "LOW RESOLUTION" hard copy proof. We later found out that the issue was due to the graphics we used that interfered with the clarity of the print.

Honestly, we believe that this is not a problem caused by us and it was never brought up as an issue in their website. The problem is their after service and we will never print with them ever again. We were told because we've gotten hard copy proofs, despite us bringing up the issue that their hard copy proof says "LOW RESOLUTION" there is nothing they can do. We were going to bring them quite a fair bit of continuous business over 20,000 cards/year and have advised them so.

We asked if we can get a reprint. They said no. I would have thought they'd like repeat business. They made no incentive whatsoever, when we truly believe it is their fault. Even if they said, we'll give you a discount or store credit, etc. Nothing. So the issue is really their after sales service and the inability to admit fault and rectify it.

They are however very good at printing with great material for a great price.

I am extremely happy with the customer service and the quality of the business card printing provided by Dark Horse. They are very reasonably priced, especially considering the excellent quality of the work produced. I received my business cards within 3 working days after proof approval, which is exactly as promised. I highly recommend Dark Horse and will use them again for my stationery needs.

Dark House Printing used to be very professional with their excellent service. With my current job, I have terrible experience with them. Their promise of delivery of 3-5 days was not kept and customer service is nightmare. 10 days have gone to my order and I have not receive my flyers yet. They do lot of mistakes for sending the right proof and then they send right proof at 4:45pm Friday then blame me for delay in the approval.

I went to Darkhorse a complete novice and with no idea about what I wanted or how to get it done. Everyone helped me above and beyond what I required and answered all of my silly questions without hesitation. I am beyond happy with the service, and of course the finished product. Highly recommend using this company!

After launching our new Victorian business Australian Integrated Marine Electrical we needed help with our advertising material. The Darkhorse team took on our project with enthusiasm and expert advise!! We have found these awesome guys to be super professional and very friendly to deal with. We highly recommend this team as an integral part of your business!