Scarboro Toyota

If I could rate no stars at all I would... I have never been treated so poorly than by Toyota dealership. I recently bought a car through them that had damage from the previous owner, which they wrote in the contract they would fix. I dropped the car off to get fixed the morning it was booked in, was informed it would only be a two day job, the day I was meant to pick the car up I called them and they informed me that it wouldn't be ready for another week! at no point did they touch base until I called them an hour before I was meant to pick it up, then they informed me they had not even started working on my car for the whole two whole days they had it... keep in mind they did not give me a loan car as it was "too much of a hassle" to arrange, the words of the sales person himself. Finally after telling me I would not have my car for another week he organised me a loan car... it has been a week and my car is still not ready, I have to constantly chase them up and turns out they have only just ordered a part they need for my car a day before I was meant to pick the car up again... I am beyond angry and disappointed at how unprofessional the whole team is and I will never go through them again.

Traded my old car bought a used updated model, was dealt with in a honest friendly manner by Mitchell no over the top sales pitch just a good manner.

Thanks Mitchell.

Very Very Poor Service Department and Service Department Manager.
My vehicle was booked in for a service 1st week June so I could gave a loan vehicle as I run my own business. I dropped off my cat on the 22/6/2017, I arrived and booked in by 7:30 am. Was informed by Zac vehicle ready at 4 o Sad no request vehicle for 3pm as. Gad a Cardiologist Appointment at 4 pm in Joondalup. I arrived at 3:40 pm spoke to service agent Mr Lamb he looked fir my car to only come back and inform me to come back at 5 pm and my car would be ready. I was disappointed and asked " Why didn't someone call me as now I will be late fir my appointment and walked out. After my appointment I drive back only to be told that my car had not been serviced at all. I was angry and asked why, was told by Zac he didn't know I said I would like to speak to the service manager. Zac walked into his office and informed him , I saw another service staff member put his eyes up into his head and shake his head. The service manager came to me no introduction said Orry your vehicle wasn't done, I asked why he said we dropped the call I replied that's not good enough, he said we will wave the $149 service fee I said I wasn't going to pay for it anyway after being inconvenienced on 2 occasions. He said come back tomorrow and the car would be done, I said based on your service Department record there is no guarantees, he said AT KEAST YOU HAVE A LOAN CAR, I said oh thanks for that , I then sad I'm trying to run my own house renting business and cannot afford anymor time off as I've had to waste 3 hrs with no result. I said that Yu would need to organise to drop my car for ff and collect your loan vehicle in Malaga. To which he replied so your telling me you can't come back in from 8-5pm at all. I then said o him I'm trying to run my own business, he then said " It's either the free service or the loan car and not a drop off , You chose what you want to do. I said it's time for the Dealer Principal to be informed.

I would have loved to rate lower but unfortunately it is not possible!
The worst customer service ever!!!

I wasted 2 days work and a whole morning /afternoon necause of their lack of communication and because they cannot organise their service schedule properly!!
I spent $1535.00 for the service and they gave me $10 discount for the delay!!! Thank you very much great effort!
Then they tried to fix it when I complained about the delay, but of course I refuse it because I was upset. It was not fair anyway to try to fix it just when I said that I would never ever service my 2 car with them anymore and to delete me from their system.
I deeply advice anyone to do not get service in that place.
I feel ashamed to have 2 cars with their toyota branch name on the rego plates!! I will replace them as soon as possible!!
Very disappointed!!!
I will never ever service my car with them again because they have not respect for our own time!

Great dealership, non pushy and easy to deal with.

Very disappointed with this outlet - been with them 6 years and bought a brand new car 4 years ago - as usual took a mint vehicle in for a routine 6-month service (now out of 3-year initial warranty - now there's a clue...) and copped a bill for $1,300!

Wrote a very concise letter requesting a courtesy response (of course, in writing) and the silence is deafening after 1+ month.

On this performance and knowing how the motor trade operates (bump up the service prices to afford additional commissions) I can see this branch capitulating in business.

I feel grossly let down by, what i thought was a long-standing customer relationship.