Bear Electrical

DO NOT USE BEAR!!



Absolute poor communication from Denise the receptionist. Slow to action and unprofessional which cost them business and their reputation. Passive aggressive towards customer. I confirmed yes to part order, yes to booking in time (anytime anyday) and yes to price on a friday. Part was never ordered. After more emails on monday, still not ordered!! how many times do i need to confirm for something to be done??

Would take 5-6 days for part to arrive (which i acknowledged and said yes to on friday), however was never actioned.

Bear would not book in a time post 6 days from today, wont book in any job before part arrives so customer is in waiting in obligated limbo not knowing when the job will actually be completed. They do not work weekends so may be 10 days just to get the part, then who knows how long to book an actual day.



Would make logical business sense to pencil in an appointment so the customer isnt waiting an unknown amount of time after the part arrives.



WOULD RATHER PAY SOMEONE MORE THAN DEAL WITH BEAR AGAIN