Very, very disappointing.
We purchased 2 retractable 30m hose reels around 2years ago. One unit is still working fine, the other has recently stopped retracting. We followed up with the place of purchase and found the warranty period was 12 months. We were directed to the manufacturer, and was informed that the unit is not repairable.
These products are high cost, the mere fact that they are not repairable does not represent value for money. Products that are considered throw away after 12 months, should be priced accordingly. We will not be purchasing further Holman products.