Hoyts

Went to Hoyts Warringah Mall on Friday to see ‘Little Women’. The movie was zoomed in, cutting off the tops of people’s heads and text at bottom of screen. It was too difficult to enjoy properly, so we left after 30mins and asked for a refund. The staff thanked us for letting them know and offered us a refund, however could not refund the booking fee. Even though they were as nice as possible about it, it was upsetting to pay $3 (between us) to waste time getting to the cinema and spoiling a movie we have greatly been looking forward to. I understand that nobody was at fault for the error, mistakes do happen, but would have liked to be reimbursed fully. It’s a small amount of money, but it would have made a big difference to us.