Plastix

If youre looking for a perspex company which embodies value, professionalism, quality work, and customer service - I would suggest you look elsewhere.

I had four pieces of ceramic artwork which were for an exhibition at the Botanic Gardens of Sydney which I took to Plastix to enclose in perspex frames.

Firstly there was a problem with price. I had agreed prices verbally with the manager. When I went to collect them, the overall price was about $200 over what I was expecting to pay. He claimed we hadnt settled on prices for three of the pieces, which I know to be untrue since I always, without exception, get quotes in advance for work. One reason for that is that I have to build the price of framing into the price I set for the work. However, since I didnt have any written proof and since I had to deliver the work the next day, I had to pay up.

Then there was a problem with the workmanship. One piece had substantial problems with the framing, sufficient that I couldn't show it in the exhibition. For one thing, they had omitted to remove the backing paper from a piece of perspex and presumably then discovered their mistake, and so what I received was a work with unsightly bolts through the back. It also contained quite a lot of debris within the frame, despite my having reminded them to blast the work with air before sealing it. It meant I couldn't show the piece at the exhibition (where I had a sellout show), thereby causing me to offer one fewer piece than Id offered the RBGS, and also depriving me of a potential $2500.

The most significant problem was with customer service. Attempts to discuss the problems with the manager met with a brand of customer service along the lines of tell it to the hand. He was brusque and dismissive in his mails. He put the phone down on us when we tried to talk to him. Nothing was resolved, the work was stranded and I had to rely on friends to recover it since I had left the country by that time.