Specsavers Australia

I bought two pairs of glasses a year ago. I was given a demonstration of the flexibility of one of my glasses by a staff member who convinced me to pay extra for the non breakable glasses. Shortly after my glasses kept slipping and falling when wearing them. It was very irritating and frustrating. I kept bending them to tighten them so they would not fall. No luck. Due to Covid I could not return them sooner so had to wait until my last visit for a eye test. A day prior to my test my glasses broke.on one folding part. I showed them to a Pakistani staff member who insisted they were not covered by the warranty. I had a copy of the warranty but he still would not accept to repair or replace. I was advised that the manager would be back on Monday and they would get him to call me. I have not yet been able to communicate with him. I think that some of their staff lack customer service support totally. I would never do business with them ever again and will definitely warn my family and friends too.

Incompetence and ignorance at a high level !

Be aware people.

Went there recently due to a sale on lenses.

I had my own standard frames and chose sunglass frames from them, had my eyes tested and paid for transition and multifocal lenses combined for my frames.

For the sunglasses I chose brown polarised and multifocal lenses combined.



I must say that I have never had multifocals before and was impressed with the marketing spin that was shown to me on their tablets.

I have attached a photo of the multifocals I chose, with the widest clear window view for the close up vision. The premium and standard appeared too narrow for me so I paid the extra money to ensure I had the best and widest field of view as shown in the photo.



The sunglasses arrived first and I noticed immediately that the left wasn't as clear as the right, and that the close up vision was nowhere near as wide as shown in the attached photo.

I have drawn on the photo exactly what I can see clearly, it is disappointing to say the least especially for the money I paid.

I was told that it would take 2-3 weeks to get used to them.



Well the next day I called about the left lens not being as clear as the right and was booked in for a second eye test.

I was told that the left lens was in fact better than the right and that was that, " it will take some time to get used to them ".



I went to a different optometrist the following day and found my prescription in writing was correct but what was in the lenses themselves were different.( A report was written by this optometrist which I forwarded to management via email with my request to cancel this order )



I called Specsavers and attempted to speak with the owner Sachin but he would not return my calls and requests for a cancellation and refund via email were also ignored.



Very very unprofessional behaviour.

I have contacted Specsavers customer complaints late on Friday and will update this review as soon as this horrible experience is resolved.

While the service was friendly and efficient , it was also a bit too "slick". Felt that in the end I was persuaded to purchase expensive multi-focals which I did not really need. i.e in the end my long-distance vision has improved very slightly (if at all) and I probably did not need reading glasses, although there is some marginal benefit there also. I think making $$$$ is the main objective of this store