Box Hill Motel

We arrived at the Box Hill Motel, after driving from Sydney, on Saturday 14th December about 6 PM. We selected this motel on the basis that they provide a free WIFI connection for their guests.

When we asked the manager, Sue to arrange for someone to help us set up our computer, she said there was no one available and gave us a telephone number to contact for assistance. When we tried this number the line was busy and we were put on hold. After being on hold for fifteen minutes, the connection was broken and we had to redial the number and start again. This happened three times.



In frustration, we contacted the manager several times and were advised that all other guests had no problem with the WIFI connection and implied that the problem was our fault. Her attitude was that this was not her problem and if we were not happy with the service we should check out. Her behaviour was not what we expected from a motel manager. They are supposed to look after their guests and attend to any problems they have. We eventually made the connection and were able to use the internet, no thanks to the manager.



In view of these circumstances we will certainly not recommend the Box Hill Motel.