CBD Movers Perth

I am completely angry and dissatisfied about the job (212284) completion for the move request from Victoria Park to Harrisdale in WA and hence I am reviewing the service. I am listing below the main issues:



1. When I booked the service I was informed that the job will be between 2 and 5 pm and it was not communicated to me clearly that is the expected arrival time. This I understand that it could be a miscommunication.

2. The truck arrived at 3.35pm and my friends and I helped the guys in the loading process despite them being on the phone, standing and chatting for a considerable time. We ensured that clearly labelled fragile items and appliances are loaded well. The loading was completed at 5.00 pm. The truck moved shortly after and we were expecting the truck to arrive in no longer than 30 minutes. An hour and 15 minutes passed and they were not picking the phone up. After 2 hrs they informed me that the truck has a battery problem and they have fixed it and they will be on the road in 10 minutes. Despite trying to call them several times and not answering and not keeping me informed, the company called and told me that they have a bigger problem and they have a mechanic working on it. They also informed me that the guys will be in touch as the office is about to close at 7 pm WST.

The guys refused to answer calls and did not provide any update. At 8.50pm they answered and they informed me that they are about to finish loading the items on a replacement truck the company sent and they will start moving in 15-20 minutes. At 10 pm they answered and they told me they are 20 minutes away. They finally arrived at 10.45pm.

They brought two other guys and the luggage was thrown randomly in the truck and stacked on top of each other at no specific order without consideration to fragile boxes despite having clearly labelled boxes.

They started unloading boxes and I pointed out that some of the clearly labelled boxes were damaged. They then demanded the payment before finishing unloading, they refused to unload the rest of the stuff (big items) unless I made the full payment and they threatened to leave with the stuff and actually closed the truck. According to the information I was provided, I was informed that payment will happen after the completion of the job. After a lengthy argument, I paid to resolve the issue as it was midnight and no information centre was available to answer the calls. Despite not agreeing to the amount and they refused to unload or make a discount for the time wasted.



3. when the payment was made, it turns out they were insisting on the payment as the large items have significant damages as follows with picture evidence:

a) The fridge apparently has fallen somehow during the transport of transfer between trucks and has significant damage in the back and the side. There was a broken door and a missing piece from the door was found on the floor of the truck and the guy tried to fix it while I was recording and he stopped and asked me to sort it out with the company (I have video and picture evidence).

b) The dining table has significant damages to the surface (Can be seen clearly on the pictures).

c) The bed bases have significant damage and oil stains (pics available)

d) Coffee table leg is broken (pic).



I contacted the company and provided evidence and videos and pictures and this is the response I got from “Perry” at Customer Service:

Greetings from CBD Movers!



We sincerely apologize for the inconvenience caused to you during the move. We had discussion with the movers who performed your job on the day and they stated that the entire job was performed with due care and skill. Job was performed under customer supervision they never dropped or banged anything during the entire move.



Regarding arrival time, we gave you arrival time in between 02- 05pm and movers reached at your location at 03:35pm. So they were not late. They arrived within estimated time.



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