Flowers St. Germain

Honestly, this business was appalling and Sonia was one of the most unprofessional and nasty people I have encountered. I went through the process of a phone interview and correspondence for a quote and then never received a final quote. When I followed up several weeks later, Sonia advised me that they had sent the email to the wrong person and are now booked on my date (my wedding is in 6 months) when I attempted to provide feedback on the unprofessional interaction and the complete lack of remorse, advising I would be leaving a review to warn other brides to be - Sonia said she would be happy to discuss it further and when I attempted to she told me I was “harassing” her and that she would be asking her “solicitor” to contact me as “it’s not kind to ruin a small business”. Honestly, never have I ever had an issue with a business, I was nothing but polite and wanting to engage in a dialogue, there’s some really concerning behaviour happening in this business- would absolutely not recommend, particularly because your wedding should be a happy time! Don’t walk, run!!

We organised our wedding with St Germains and were mortified with what happened. On our wedding day I had to ring up the owner as she provided 1-hour candles, opposed to 18-hours as we had confirmed. Even our venue manager was scrambling around trying to help us fix it! When I called her on the night she basically told me it wasn't her problem and she wouldn't come back to do any thing about it - my venue manager took the phone out of my hand because she could see how upset I was getting on the phone and finished the conversation with her. Because she had given us different candles to the ones we picked, the candles were far too tall and ended up setting 3 of our flower domes a light (our band was doing rehearsals and happened to be in the right place at the right time and had to put them out). We then noticed when we came home (our beautiful family packed up our flowers and filled our house with them) that we had no peonies in our arrangements (which we had paid for). On our wedding night before I had left my reception the owner emailed me blaming the venue for lighting the candles at 5pm (everyone arrived at 6pm) and I had that to read THAT on my wedding night. I still cannot believe it! It then got worse from there. I emailed her about the fact we had to remove all the candles and candle sticks off our table (as there was no candle left burning) so we had paid $1,285 for something we couldn't use. We also had to leave them on the guests tables as we didnt want to have staff picking unlit candle sticks off their tables and make it even more obvious. So, in summary we had 3 domes at $230 each ($690) that were burnt on the guests tables, PLUS we paid for peonies $$$ that we never got (anyone that knows flowers will know they are EXPENSIVE). We basically spent $14,500 on flowers that looked like they were a week old and when I emailed her about it her partner call me 5 times on a blocked number then called and abused my mother-in-law!!!