Relax House

I have purchased from this company a number of times and all went well. Happy with the product and service I got.

Posting here for benefit of others looking for reports of consumers' dealings with this company.I am completely dissatisfied with service I received& recommend you avoid purchasing from them altogether.

Below is my original complaint email to Relax House re a Barcelona chair &ottoman I purchased from them which broke approx 3yrs after purchase& the email response received from Relax House (following multiple phone calls I had to make chasing their response). Other potential consumers can make own judgement about the adequacy of the product durability& their response to the complaint.

Original Complaint:
Good afternoon,My husband bought me a Barcelona chair and ottoman from Relax House on 9 August 2010, however the 'leather' straps on both have split and several on the chair have completely snapped.The label on the chair claims it is genuine leather, however, looking at the way the straps have split and the material on the inside of the straps, I am highly doubtful this is the case.In addition, the 'stainless steel' frame has developed what looks like surface rust, which shouldn't happen if it indeed were stainless steel.Please see attached photos of both the chair straps, ottoman straps and frame, and of the 'genuine leather' label and our receipt. I will most likely have to send pictures in multiple emails due to their size etc.I request someone from Relax House contact me to arrange rectification of this matter I still wish to own the chair and ottoman, however I want a genuine leather and stainless steel product as opposed to what we currently have which does not appear to be genuine given its clearly poor durability.

Relax House Response:
Erin,I have spoken to our warehouse.Due to the fact you ordered over 3 years ago I cannot offer a free replacement or partial refund.I can however offer you a full replacement new Barcelona and lounge at a reduced rate of $380 + delivery.Or alternatively if you want anything off our website I can offer you a 50% discount.