To say that my 6 friends and I were "disappointed" with our dining/customer service experience tonight is unfortunately the understatement of the year. After ordering our meals (+ entrees) at just after 6pm, we waited until 7:30pm for our ENTREES to arrive. I went up to ask the manager when the main course meals would be ready to be told "soon". When I politely asked for a refund I was refused, but instead offered a free drink, to which I graciously declined.

After a further half an hour (already 1 hour and 30 minute wait by this point) our table were fed up and collectively asked for a refund, and all 7 of us got up to leave. We were AGAIN denied a refund, and instead offered hotel vouchers. We were then told by the manager that "the meals were just being plated up" so we agreed to the vouchers and all went back to our seats for our meals. A further half an hour passed (almost 2 HOURS WAIT TIME by this point - 8pm) no meals in sight.

Eventually after 2 HOURS after first ordering our mains, SOME of our meals came out (however 2 steak meals were nowhere to be found). Out of 4 of us who ordered schnitzels, 2 were RAW and pink on the inside. As 2 of those 4 people who ordered the schnitzel were pregnant (myself included!) you can understand our absolute disgust. We found it almost amusing when the manager asked us if we would like 2 new schnitzels (another lengthy wait? No thank you).

We AGAIN got up to leave and demanded our money back. Out of the 7 people who ordered main meals, 1 PERSON was lucky enough to have been able to eat their dinner in entirety, and the manager begrudgingly refunded us (although we did not receive a refund for the several entrees ordered).

As a pregnant woman who had been at work all day and not eaten since 12pm, you can understand my absolute distaste with the fact that I have now gone to bed without a decent meal in my stomach.

The worst part about it is none of the above, but actually the manager's attitude towards us. We never once received an apology, although we did receive a lot of eye rolling, shrugging, sighing and sarcastic comments such as "yeah, I know" and, "well I did say sorry, it's not my fault if you didn't hear it".

Probably the worst dining experience I have ever had.

Jennifer Q.

01/28/2015

I find the staff very friendly and good value for the meals.

De B.

08/15/2013

The most disgusting meal our family has ever had. No one came near us to clear the table or anything else BUT they did blame the "new chef" of course and said the manager was away! Honestly if you want to eat go elsewhere, staff are rude, obliviously chef is incompetent, and I work to hard to make up for their mistakes. I am a normal go out now and then person but would like to get an edible meal, but we didn't even get a meal! Don't go there even with entertainment book vouchers! They will look down on you and give you the crap!