Resurface It! Advanced Resurfacing Solutions

UNDER NO CIRCUMSTANCES WOULD I RECOMMEND THIS BUSINESS TO CARRY OUT YOUR RESURFACING

I too did not do a thorough enough review – only looked at the reviews on his website page. A friend of mine advised me about Product Review – which I too wished I had read before engaging the services of Resurface It Resurfacing Solutions.

Same pattern occurred here – initial payment and then the excuses commenced – my employee walked out on me, I can’t work in this humidity (Sunshine Coast area) I need to take my wife to Yeppoon for overdue holiday, we got back late from Yeppoon, paint is gluggy – have to order special paint from Melbourne, my kid is sick, I am sick and the list goes on and on into oblivion.

Mathew also would arrive – find an excuse to go get something soon after arriving, complain about the cost of whatever he had to get. He is well qualified in giving the salesman’s talk to the point where you just don’t want to hear anymore. He even tried to tell me that my fibreglass pool was a concrete one as he should know he managed a pool shop previously – that sounded alarm bells for me as well.

Then breached his contract with me by asking for a secondary progress payment when the contract clearly states that an initial payment is made, then a 30% progress payment and then the remaining 60% to be paid upon completion. When I double checked I had been charged 20% initial deposit and had already paid a 30% progress payment, leaving a 50% completion payment. When this was pointed out to Mathew – he said that I was wrong and he didn’t want to argue about it. Advised him to read his contract – it was all there.

At the time of engaging Mathew to resurface the kitchen and two bathroom vanities – I asked if he could change the shower screens. He said that he could and advised that I would need to pay him $1550 directly as he had purchased the shower screens on my behalf – payment wade made. Well after some 3 months – I did not see the shower screens at all. When asked to bring them with him upon his next visit he always had an excuse. I read another review on Google where he had done the same thing to another lady and she never received her shower screens or a refund even though she states he said he would provide her with a credit.

I finally had enough of his constant excuses and pushbacks (about 20 in total) and advised him that I was ending his services and did not want him back at my house – even though he had not finished. It took him 8 weeks to return my kitchen doors and when they were finally refitted I started to notice how poor the paint work was and he hadn’t even painted the backs or the door trims. He said that he would be doing that once he hung the doors ?? During the 8 weeks that he had my kitchen doors – I eventually asked for a photo of them to see how they looked. To my amazement he sent me two photos of kitchen doors that were not my doors – at first I did not notice and then I realised that the doors were slightly different but still not my doors.

During all of these constant and continual delays I kept reminding Mathew that I was without a cooktop and oven for some 4 months as I had the old oven removed with a new one waiting to be installed upon completion of the resurfacing and the cooktop couldn’t be used as it was on the same electrical connection as the oven. That appeared to fall on deaf ears with no regard whatsoever.

He kept asking me for the final payment of $3,000 after I told him not to come back and I advised him to show me the invoice from the shower company that he purchased the shower screens from – never did receive that invoice from the shower company. As a result, I never completed the final payment as it appears to be clearly evident to me that the shower screens never existed otherwise he would have sent me the invoice.

I asked another resurfacing company to inspect my kitchen who were lost for words in regards to the lack of quality of the paint