Robot My Life

After purchasing a Poolbot B300 in December 2023 and arriving in February 2024 it worked for 1 Day.

Their customer service is very- poor and probably one of the worst experiences I have ever had.

I had to Email them twice a week on the progress of my repayment.

They refuse to pay for my postage to return the item after their customer service representative advised me where to send it back to them

Please have a good read of all the Google reviews as when we looked it was 29% positive and 71% negative comments in May 2024.

I reviewed today and Its at 50/50 with the majority of positives receiving Free gifts for positive reviews

It took several months to get a refund for the product but they still are refusing to refund the postage for returning the product after we followed their instructions.



Well-documented email trail with all correspondence

• Letter of demand emailed directly to GM

• Complaint Lodged ONLINE with NSW Fair Trading

• Complaint Lodged ONLINE with Victoria Fair Trading

• Complaint Lodged ONLINE with ACCC

• Contacted my local Federal member of Parliament who contacted the Minister directly raising my concerns

• 3B form to be lodged with small claims court but Fair trading will provide assistance in this area

• Notify the Australian Swimming Pool and Spa Association on its conduct of its members-Online



Email staff Directly

o General Manager

o Operations Manager

o Doncaster Store

o Fountaingate Store



Other options are

• Email A Current Affair directly

• Contact Local Radio Hosts

o Ray Hadley

o Ben Fordham

As Summer will be approaching attend to the Pool shows and either there Operations Manager or General Manager will be present to discuss the issues face to face.





Robot My Life please pay for the return of the item that was sent back

I ordered a Legee D8 and Lulu Tower on 27.6.24 and paid the $16 for express post. Received this email on 1st July: “Thank you for your order from Robot My Life AU store! We wanted to let you know that your order (#73126) was shipped via Aramex Australia, Leave at Door on 1/7/2024. You can track your package at any time using the link below”. Problem was that the tracking number was incorrect and nothing showed up on my door.

When I STILL hadn’t received my order by 6th July, I sent 5, yes 5 emails asking for the correct tracking number, asking where my order was, asking for a response, but got NOTHING back.

10th of July I have still had absolutely no response or communication for Robot My Life, so decide to call them. It took me 9 attempts to call them, not a word of a lie or exaggeration…9!!!! I called all “showrooms” and the head office over and over. Finally, A answered to inform me that due to the end of financial year sale, they were out of stock and waiting on a shipment. I complained that none of my emails had been answered, she told me that because that customer support email doesn’t work due to a new system being used. So why is it on their website?

A assures me I will get confirmation of when the shipment is received and a tracking number when it is dispatched. She also assures me that I will be refunded for the express delivery and she has sent me an email with details now…..no email ever arrived from her.

The next day, 11th July, I receive this email: “Thank you for purchasing the new HOBOT LEGEE D8 and LuLu Tower during our June EOFY sale, which has been extremely popular. You would have already received your LEGEE D8 and awaiting delivery of the LuLu Tower. We apologise, there is a slight delay with the delivery of the LuLu Tower due to an unforeseen delay with the Australian Customs (Australian Border Force).

The good news is that a container of products is in Melbourne port and awaiting delivery to our warehouse for immediate dispatch. Please expect tracking next week, and receipt of the goods likely the following.” NO, I HAD NOT RECEIVED MY LEGEE D8!! Again, tried to email with no response.

12th July, called A at head office AGAIN! This time, it took me 11 times trying to call before she answered. This time I was told that they were still waiting for the Lulu towers and that her email should have gotten to me but that she would send another. I didn’t let her off the phone this time before I received her personal email address. Not that that helps, she still doesn’t respond. She promised that the shipment is due next week and I will get tracking details by the end of the week.

Yesterday, 18th July, I email A, asking for an update on my order and asking that she respond asap.

So today, 19th July, still no word on my order. So I call AGAIN!!!!!!!

A answers, tells me that, yes, they have received the shipment of Lulu towers, but now they are out of stock of the Legee D8s!!!!! They expect them to arrive next week. When asked why she doesn’t respond to emails, she stated that its because of “staff issues”.

To say I am furious is an understatement. This is the most unprofessional, disorganised, company with terrible customer service. I am considering making an official complaint to consumer affairs and it appears from the reviews on many review sites, I am not the only customer being stuffed around and scammed.

After purchasing a Poolbot B300 in December 2023 and arriving in February 2024 it worked for 1 Day.

Their customer service is very- poor and probably one of the worst experiences I have ever had.

I had to Email them twice a week on the progress of my repayment. It's a slog I want my money back.

It's certainly been a nightmare so far as their promises and return of funds are based on delaying tactics

I returned the product as requested the following week and trying to get a refund answer is where it all starts.

Please have a good read of all the Google reviews as when we looked it was 29% positive and 71% negative comments in May 2024.

It took several months to get a refund for the product but they refused to refund the postage for returning the product after we followed their instructions and didn’t reply to emails.



• Well-documented email trail with all correspondence

• Letter of demand sent

• Applied with NSW Fair Trading as a complaint- Online

Lodged a complaint with ACCC -Online

From what I have read customer service is in Philippines and only minimal staff at their HQ and never respond to emails.

Called Doncaster regarding an issue and had a wonderful rep named Callum work his magic and sort our issue out efficiently and with care. Would buy anything from him since he was so thoughtful and understanding and honest.

If I could give these guys no stars, I would. Where is my refund??? I have been waiting almost SIX MONTHS for a refund on a Moebot extension lead that wasn't in stock when I ordered last January! The website gave no indication that there was no stock when I ordered it, but they were happy to take my money. I rang customer service and spoke to a "Julia" who came across as reluctantly helpful, and said that she would organise a refund. After a few weeks I chased this up and was told that "Julia" no longer worked there and that there was no record of my interaction. There was an indication from the new person that took my call "Michael" that "Julia" no longer worked there because she was, I'm guessing, not up to the job. He also told me that there was no “ticket” process in place to track customer interactions. Despite him taking my details and confirming that he would follow-up on my refund request, nothing again happened for a number of weeks. I again followed-up with Michael who duly responded that "he would follow the matter up with his manager”.

I have followed-up with my ticket in hand on a few occasions since, but I think “Michael” may have gone the same way as Julia. I think there is a management problem here- too eager to take your money, stuff you around and make you do things like write bad reviews before anything is done. Luckily "Julia" in all her wisdom, sent me links to all the places she requested that I load a review for these clowns - in return for which I was offered a free 30-pack of blades for my robot mower! Is paying for positive reviews the only way these guys are getting more than one star??

Anyway- ROBOT MY LIFE – WHERE IS MY MONEY????

Purchased this mower as we were away for 4 months rather than getting a person to mow. It works very well. Set the time to mow and the lawn always looks great. Looks like the rest of the family will get one to.

Moebot S5Before and after sales was absolutely fantastic. Callum couldn’t have tried any harder to assist me. I asked him many questions pre sale and used his information to purchase a Moebot S5. I had a little trouble setting up 2 seperate zones. Finally after almost 3 days I had the installation complete. I could not have done it without Callum. I would like to thank Callum very much for his assistance and support during installation. Thank you Callum we finally got there. Dale. The S5 is also an incredible machine.

Bought the robot vacuum 3 years ago, and in that time have never had any issues and has worked great.

I had one part that needed replacing so when contacting the team at robot my life, they were very helpful and were happy to send out a part right away.

Thanks for getting this sorted, highly recommend robot my life

I bought the Moebot S5 in 2022. Recently the spring holding the charging plate broke (first mechanical issue in two years). Customer Service was prompt and sent replacement parts within 48hours. Very happy with Moebot and have recommended to friends.



Only issue I have experienced with the Moebot is the connectivity with the app, although this maybe as a result of installing the base station at the extreme limit of the Wi-Fi.

Returned my poolbot months ago. Haven't seen it since. Customer service can't or will not help.