Sunset Bridal

I don’t know where to start. But here it goes.

Back in July I purchased my wedding dress from Sunset bridal. I fell in love with this dress as when I tried it on in the shop it was perfect for me, I had my mum and sister in tears. It was such a happy time for all of us. The display dress I tried on was suppose to be made the same as the dress that I received as the measurements where all correct. 10-12 weeks later my dress was ready (such an exciting time for a bride). I was not offered to try the dress on in the shop I was just handed it and had to leave.

As we were in the middle of a pandemic it wasn’t my first priority to try the dress on when I bought it home. I had many other priorities with organising my wedding and the dress was suppose to be the same as the one I tried on.

A couple weeks later I tried my dress on.

It wouldn’t zip up at all. The dress was tight, it sat right under my arm pits, there were threads, the straps were loose, the dress was covered in black sequins and worst of all the bodice area wasn’t even stitched to the padding it was literally sticking out and was made so poorly.

In my head I thought I must’ve put on a few kgs from covid, which in 14 weeks I shouldn’t drastically have change in size but as I was not working I thought maybe I had.

I thought before calling or emailing the store I would try loose weight. After loosing more than enough weight I was excited to try my dress on thinking it would fit. Once again it wasn’t even close to zipping up. I was beside myself at this point. I did not think anytime soon I would loose enough weight to fit the dress.

I finally built the courage to emailed Debbie the owner. I explained the situation and she was blunt and told me that what I was explaining to her was very strange. She didn’t even suggest for me to bring the dress in to have a look at it. I had to email to ask to bring it in.

We figured out a day that suited her to bring the dress in, it was during my work hours as she could not put aside any time for me to bring the dress in that suited myself. I had an hour break and I had made that clear to her. On arrival we waited 20 minutes at the door with no acknowledgement from Debbie. The dress that I was holding was very heavy and I needed to put it down. I popped it on a rack close to me while we waited and we were rudely told by Debbie to not hang it there … at least that got her attention. She finally got us to show her the dress and the first thing she says is there is nothing wrong with it. She did not offer me to try it on and show her I again had to ask her if I could try it to show her the differences the display dress had from my own. I put my dress on and there were obvious things wrong with the dress and Debbie says “there’s nothing wrong with it” Then I tried the display dress on What do you know…. It fit perfectly!!!!!

I was measured and told the dress was made about 1-2inches off from the display dress. No wonder why it didn’t fit. Debbie was not going to resolve the issue she was just going to let me leave. No offer of getting a new dress or fixing the one that I had which should’ve happened …. I had 10 minutes till I had to get back to work so I couldn’t stay longer so I suggested taking the display dress. The clasp at the back was broken, there is a thread in the bodice that needs to be fixed and it needs to be sanitised before being handed to us as it is a display dress. We asked if we could be compensated for these things. Behold again Debbie was not going to even do that.

Very unsatisfied with her service we left.

I have been emailing her and asking for the dress to be sanitised and fixed as I have paid for a brand new dress and now received a display dress.

I am so saddened that I tried to force my body to an unrealistic size when the dress was just made incorrectly.

No apology, no compensation. Absolutely RUDE service from Debbie!

The stress that I have received from this bridal sh

If I could I’d give zero stars. This is probably the worst store you could choose. We had an appointment to choose a wedding and bridesmaid dresses. After circa 45 minutes we were told this was the last dress we could look at and our time was up! The staff were rude. We bought a bridesmaid dress for over $300 and paid a deposit for a wedding dress of $400. Due to COVID we cancelled our wedding date. Everyone else refunded our deposits, restaurant, Flowers, cakes etc etc because of the pandemic. The owner of this store is of such poor character that she even refused to refund even half of the deposit. The fact the she couldn’t fulfill her own contract as her shop was closed when we got married during COVID. We have now decided to still have a reception with wedding and the bridesmaid dresses, but over our dead body would we go back to this store and spend one more cent. I should have listened warnings from other people I knew. But people who are as unscrupulous as this owner, karma will come for her.