Prestige Electronics

We have had both a coffee machine fixed and lamps rewired by this company. At first all seemed fine, but after months of waiting and continued delays the frustrations grew. When we finally got our antique lamp back they had completely ignored the original switch design and without any consultation had installed a modern switch on the cord, charging us hundreds of dollars for the service. I urge you to look further afield for your repairs, even if it means going to Sydney! I can guarantee you it will be quicker and cheaper in the long run and they will actually do a good job focused on what the customer actually needs!

Charged me $330 for a clean of a compressor of a fridge 20 minutes work at the most .very disappointed.

This is the fourth time I have used you guys, Best service and knowledge on all things electronic highly recommend

Prestige Electronics certainly take full advantage of their privileged position as Breville's only authorised coffee machine repairer in Canberra.

After experiencing a few problems with our 6 year old oracle coffee machine, over breakfast one morning I said to my husband "i wish there was somewhere in Canberra i could take it to be looked at". We'd previously needed to make a warranty claim requiring the machine to be sent to Sydney for repairs. Sure enough within a few weeks, it was leaking wster and definitely needed a professional. I was delighted to learn from the excellent customer service team at Breville that there was now a Canberra repairer, and even better, Breville would cover the cost of the quote. Well, 2 months and $580 later, with my machine finally returned to me, the old adage of "be careful what you wish for" springs to mind.



Prestige Electronics seem to have interpreted the late QEII's motto of "never complain, never explain" to be if you're a customer dont complain, and we won't explain. Having been told it was a one week diagnosis and quote time, when I dropped the machine in on 19 January, I was prepared for it to take a bit longer due to the upcoming public holiday. I was not prepared for a 6 week wait time, numerous phone calls to them (including from Breville who I enlisted to help) were met with the unfailingly polite but useless answer of "the technicans have looked at it but havent updated the file as to where they are at. We'll call you when we know more". Eventually in early March, I received a call to say it needed new parts with a total cost for parts and labour of approx $580 to be paid upfront. A promised email to explain what parts were needed and why never eventuated.

Conscious of our mounting costs from having to purchase our daily coffee (approx $600 all up) we decided to pay for the repairs if they could be completed in a reasonable timeframe. At this point we wre advised 3-5 working days if the parts were in stock and up to 15 days if they needed to be ordered. Having been advised the parts were definitely in stock, we went ahead. Two more weeks passed and I rang late one afternoon to enquire on progress, only to be told they were waiting on parts! When I pointed out I'd been told that the parts were in stock, I was advised "oh well, we'll take the parts from another job and do it asap. You should have it by Friday". I decided enough was enough and recontacted Breville with my complaint. Miraculously, at 10am the next day, the machine was ready. Coincidence? Probably not. And, my sincere apologies to whichever customer's repair got bumped because of me.



Overall, we wish we'd paid to send the machine to Sydney. Taking into accout the $117 fee Breville paid, the repair bill, and the costs incurred buying coffee, it could not have been more expensive. My advice, only use this lot If you have no other option and don't mind becoming great friends with your local barista.

BE WARNED!!! … DON’T DO IT!!

You don’t need my case study or the nuanced terms of my circumstances - just know that they over charge you, fabricate the time that it takes for repairs and will charge for unauthorised work … and guess what … it’ll end up costing you more than the appliance is worth …. The sheer volume of caveats, riders, conditions, warnings and threats that are issued by this company upon doing business with them (both verbally and on signs and pamphlets around the shopfront) should have been a dead give away for me (but alas … I wanted my Bose unit working)!!

As a lesson to anyone who cares to listen - when a company spends more time on payment terms and conditions and doesn’t care to investigate your problem before charging you …. BE WARY …. They are in it for “your cash” not your satisfaction … and if you want to experience rudeness and have an argument after getting ripped off by Prestige Electronics …. Complain …. See how you get on ….

This company is borderline fraudulent and if I could provide zero stars, I would.



I have obviously - and unfortunately - had a terrible experience here.



I recently moved to the ACT, and had particularly rough removalists. On arrival, my Bose subwoofer did not power on. I raised the issue with Toll Transitions, who told me I needed to have a local repair shop assess the unit to confirm it was removals-related damage. Prestige Electronics was the only company certified by Bose in the ACT to perform repairs (more information on this later).



I took the unit in on the 13th January. I was told it would be a few days, but no longer than 2 weeks. I picked the unit up today - 20th March. 9 weeks. Throughout this time I called every two weeks or so to ask for a status update and was simply told 'we are waiting to hear back from Bose'. I now have no confidence this was even remotely true.



Finally after 2 months, Prestige Electronics sent the report to Toll. Not me, even though I was the one paying for the report and Toll had no input. I never consented to my personal information being released to Toll. It took a week for me to convince Prestige to send the report to me. The report consisted of less than 100 words, stating they couldn't identify the cause of the fault. After much convincing, Prestige finally gave my unit back to me.



Upon inspection, it is clear Prestige never even opened the unit to fault find it. There are specific anti-tamper stickers on the underside of Bose subwoofers, bespoke to each serial numbered unit. These have not been touched in any way, meaning they did not open the unit at all. I'm sure they plugged it in - and sure enough, it didn't turn on. Which is the fault I brought it in to be assessed.



Every time I contacted the company I was met with a very rude lady - Pauline - who insistently told me that they would contact me when it was complete and asked me to stop calling asking for updates. Not once in the 9 weeks did Prestige ever call me.



I am going to be contacting Bose to confirm that this is a licensed repairer for Bose products. Normally I have exquisite interactions with Bose and their subsidiaries, so I find it very hard to believe they would support as terrible a company as Prestige. I will also be taking this unit to a real repair shop that will actually open the unit and determine the fault.



Upon reading other reviews it appears as though many others have a similar problem. They are very willing to accept work (and charge for it), and then to put the broken unit on a shelf and not deal with it until the customer gets fed up and comes to pick it up.



I strongly urge others to avoid this company. I have already spoken to Toll and they will be reassessing their recommendation of Prestige to other customers as well.



In this day and age transparency, openness and honesty is all consumers ask for. Unfortunately Prestige appears to have an ageing client base - all of whom they think they can extort and exploit.



If anyone has individual specific questions please don't hesitate to reach out directly to me - more than happy to share my terrible experience to save you the same.

Excellent customer service. My TV is repaired within very short period of time.

They are very nice and patient people and always keep me updated. Faulty TV repaired within a short period of time. I would recommend Prestige to my friend.