S.A.S. Smash Repairs

Be aware. Not the original owner. Check the quality as corners may be cut

I was involved in a car crash with my Toyota Supra and it was towed to SAS smash repairs on 06/02/19 for them to assess the damage and get it quoted for the insurance claim. A couple of days later I called them to follow up on everything and talked to Ewan, and he told me that they had pulled the car apart and they found that there was structural damage and rust which was pre-existing and could compromise the claim. He also told me that they aren't able to source the parts needed for my car because it has an aftermarket bodykit, and are unable to source parts from private sellers (to cover their butt). The only option was for them to provide a quote and for me to recieve a cash settlement of the amount and source my own parts and labour with that money. SAS finally quoted me $2,716.17 for the repairs and paint, no labour. Please tell me how you can quote parts that you supposedly were unable to find, and who would I be getting to install the parts and paint my car? When I did my own research into where I would source the parts and how much everything would cost including paint and labour it came to $3,724.01.

After I got my quote together I called SAS to see if I could get my car or at least get it towed to my house, because there's no point of it being there anymore if they weren't working on it. I was on the phone to Ewan and I said that the quote wasn't enough, he became defensive and said "it's so low because we quoted for second hand parts" - which makes no sense because they said they couldn't use private sellers and even I was unable to find second hand parts because they're uncommon. Then he said I couldn't take the car and had to ask for permission from the insurance company - which again makes no sense because you cannot withhold my car when I am not at fault for the accident, which I wasn't. I spoke to the insurance company and was able to tow the car to my nominated smash repairer, Toronto Re-Car smash repairs. When my car arrived I went down there to inspect the car with them and it was obvious that my car hadn't even been touched by SAS besides driving it... The front bar is bolted on to the back of the headlights and up underneath the car that would require a hoist, everything was still intact even though I was told that the car "was pulled apart" during the inspection. The supposed rust that was on the front end was actually rust arrestor to protect the car from rusting.. So not only did you NOT DO YOUR JOB AT ALL, you lied about properly inspecting my car, wasted my time and you gave me a bogus quotation that was almost $1,000 less than what I needed. I finally received my cash settlement this week on 06/03/19, I have been without my car for over a month now which could of been shorter if you had done your job correctly. I am beyond disappointed with my experience, the team was negligent and the service was abysmall. Thank you for absolutely nothing. I would give 0 stars if there were an option.