Schmick Tree Services

Compare these two customer experiences..

Many emails and phone messages, three agreed times not met, phone calls when contractor complained about the difficulty of using email and running a business when up a tree, no site visit, price agreement made over the phone then no time scheduled.
Or...
One site visit scheduled and met. Price negotiated with written quote and insurance details provided. Job done at agreed time.

Who would you pick? If the second is your preference, then don't go with Schmick