Zero Spot Cleaners

Zero spot were very accommodating to all of our requests. We had our house cleaned ready for sale. Great attention to detail. Will definitely be reccomending to all we know. Thanks guys.

My housemate and I employed Zero Spot Cleaners to complete an end of lease clean for our 2 bedroom apartment. It's a 2-year old place that's been kept fairly well, so seemed like a pretty straightforward request. I've never employed a cleaning company before, but thought that $350 was fairly reasonable if it would save us time and stress. Unfortunately the initial clean provided was FAR from up to scratch - several fairly significant items that their website lists were not attempted at all, and what they did complete was to a very poor standard. The apartment barely looked like it had been cleaned, and there was a strange smell. As there website claims, I was able to arrange for the cleaner to return a few days later to attend to the shortcomings, but was told on the phone that they would only attend again once - a condition which was certainly not explained to me initially. I felt that my hands were tied (I couldn't hand the keys in the way it was), so arranged for him to come in the hope that he would get it right the second time. Unfortunately he presented offering only 20 minutes of his time to rectify a list of half a dozen reasonably significant items, armed with only some surface spray and a few cloths. While there, he required micromanaging to get anything done, and at the end of this it was evident that he had not completed all of the tasks properly. One major issue related to the fact that he had failed to spot clean the walls properly, making a series of excuses about how this could not be done and that the walls had been "scratched". My partner and I knew that he simply did not have the correct tools, and so later used our own product to clean each scuff mark off with little effort.

Although I could see the apartment was still not spotless after the cleaner's second visit, I naively trusted that this seemingly professional company would complete a clean that would be adequate. I felt incredibly embarrassed to receive a call from my property manager (who I had had a very good relationship), expressing significant disappointment in the standard of the clean. She provided a long list of concerns. I contacted the cleaning company, who reluctantly agreed to have the cleaner attend again, acting as though this was a generous move on their part. Unfortunately the 3rd visit was no better. Again he allowed only 30 minutes to complete a long list of tasks (including things like re-cleaning the oven), so did not get very far. Again he did not have the adequate tools, asking to use our sugar soap and bleach, which I now think must simply be a cost-saving move. He required coaching and demonstrations, and what he did complete was again really not good enough. During the time he was there, he also took several calls and responded to SMSs. It was almost comical actually.

Following this, my partner and I spent the better part of 6 hours re-cleaning the apartment to get it to a minimum standard. In my opinion this is completely unacceptable. What was supposed to be a stress free option cost us much more time and money than doing it ourselves in the first place would have.

DO NOT HIRE ZERO SPOT CLEANERS.

Couldn't be happier with the customer service from Bobbi, Trish and the team at Zero Spot Cleaners. They were able to provide me with a resonable quote for the job fast, despite the short notice, I recommended to my mother in law that when her new offices open next month and shes looking for a regular cleaner she should give these guys a call.

Couldn't be happier with the customer service from Bobbi, Trish and the team at Zero Spot Cleaners. They were able to provide me with aa resonable quote for the job fast, despite the short notice, I recommended to my mother in law that when her new offices open next month and shes looking for a regular cleaner she should give these guys a call.

Wow... WORST CLEANERS EVER!



Had an end of lease clean today at 8am. They came late anf asked for a prepayment (the AUDACITY!). They only started cleaning just after 9am and finished at around 1030am.



I wish I can show you the DUST AND DIRT on my floors and window sills and GRIME on the untouched cabinetries - there were 3 people cleaning. I swear the place is filthier than before clean.



Had to call back and inquired numerous times to get a reclean as none of the shelves or cabinetry doors were wiped and the floors were STICKY AND DISGUSTING.



Apparently, what I asked for was "TOO DETAIL" and they usually just do a quick job. I actually CLEANED WITH THE CLEANER! HOW RIDICULUOUS!



SO PEOPLE, IF YOU WANT YOUR PLACE CLEANED, HIRE SOMEONE ELSE. THEIR DEFINITION OF CLEAN IS DISGUSTING.



And they charge you $275 for it!



Had to wait around the whole day and wasted my time and had to drag my 9 month old with me to correct the most unprofessional service ever delivered.

WARNING This group is a con. Absolute disgrace. We had to finish the clean. They did nothing and refused to refund. Disgusting.

Below is a rundown of what an "end of lease" clean looks like. After a reasonably pleasant email exchange beforehand, and very friendly cleaners, I paid after a quick scan of what looked like a job well done, but in actual fact was left with not so much as 1/10th of the listed items on the "end of lease" option on the site actually completed. Obviously I didn't trust the same cleaners to come back, and requested Bobby Singh send new ones (you know, so that I don't have a couple of kids coming back in who know they've just had a client email their boss about their work). Instead, the same ones were sent back in a fairly awkward barrage of knocking and harassment.



1: Of the 2 bedrooms, both were swept, only one was mopped (?)

2: The kitchen area behind our couch was not mopped

3: No skirting boards were done... not touched!

4: The bathroom was mopped, vanity, mirrors, shower screen + base were not. So, it was mopped, and nothing else.

5: Obvious dirt on the glass of the balcony wasn’t done. This is a super quick process.



Online, I checked through what was included, and barely any of it was. Overall, their guys were here for well under an hour.



Here’s an extensive list of items on the site that were listed as included with the package I booked, but *not actually done*.



Kitchen:

Spots/Marks on Walls

Wipe Cabinets & Counters

Cabinets / Drawer Handles and Knobs

Dust/Wipe Lights

Skirting Boards

Oven

Cooktop

Splashback

Sink

Taps / Faucets



Toilets / bathroom

Spots/Marks on Walls

Cabinets / Drawer Handles and Knobs

Frames & Glass from inside

Skirting Boards

Shower Screen

Shower Recess

Sinks

Taps

Faucets

Splashbacks

Cabinets & counters

Vanity area

Mirror



In the Laundry

Spots/Marks on Walls

Wipe Cabinet & Counters

Skirting Boards

Laundry Trough

Vacuum & mop floors (this was HALF done - some powder spillage was cleaned at the front of the floor area, but left clearly visible to the side of the washing machine



In the bedrooms

Spots/Marks on Walls

Built in robe (I didn’t require these doing - there were plenty of spots thus where I saved time required)

Skirting boards

Dust / wipe lights

Mop floors in room #2



In living room

Skirting boards

Half the mop area



If this is an "end of lease" clean, there can't be a lot of people getting their bonds back.



This was in a 2 bedroom new apartment. I travel often, so there was an accumulation of dust and other removable surface marks. I don't like the idea of writing whiney reviews, but you have to know that if you book these guys that they aren't communicating what people are booking with them, and the attention to detail is non-existent.



Fix your stuff Bobby.



To anyone reading - listen to the reviews! Google, Yelp, all the same. Avoid.

I forgot that in life you get what you pay for. I used Zero Spot Cleaners for a one bedroom apartment steam clean. The cleaner turned up the day before the boking and had to return the next day as organised. After the cleaner left, I noticed 4 orange stains on the carpet that weren't there previously.



When I contacted Zero Spot Cleaners, they first tried to deny that the stains were new despite photographs being sent to them. Eventually after I explained that I live in a rental property and will be held responsible for these stains and after a couple of calls they agreed to ask the contractor to contact me which he did. The contractor outright refused to return to my apartment to even have a look at the stains let alone attempt to remove them. His excuse was that "he had done the best job he could."



The stains have now been identified by another carpet cleaning company as bleach stains caused by over use of cleaning solution. I am in the process of obtaining a quote for dying the carpet and will submit the coast to Zero Cleaning for payment. I am not holding out much hope that they will pay up. Please don't use this company.

VERY UNPROFESSIONAL! I booked a steam carpet steam clean for tonight at 5pm. They messaged me at 1:43pm stating " Due to one of the previous jobs today is going to take much longer than anticipated so we won't be able to make it today! We will be in the area tomorrow, please call back if we can reschedule for tomorrow"!!! I am furious as number one I cannot be on my phone at work so I did not see this message until after 4pm so I am not able to re book someone else for tonight as I need it done by tomorrow 8am, number two I booked off work early to be at my house at 5pm to let them in and not able to book off another day to let them in tomorrow, and I am most furious about their unprofessionalism on the phone after calling them! DO NOT USE THIS COMPANY!! It is 100% unprofessional and unreliable! If I could give zero stars I would!

Beware of the SCAM- Worst experience ever- I contacted the company and organised the time for Monday afternoon to complete Lease End cleaning. I explained to the lady over the phone that we are vacating the property and requires complete cleaning including steam cleaning of the carpet, also explained that there is bit of mould in the bathroom and kitchen range hood also needs proper cleaning. I have told her condition of the house and clearly explained her in my communication. I was told over the phone that they will do everything and the price agreed was $275.00. Everything was confirmed. On Monday afternoon received a call- they could not do the cleaning so rescheduled the time for next day morning. - I should have actually cancelled the job on Monday itself but then the drama starts next day.
Next day, both the cleaners came 1 hour late then the agreed time. The guy didnt have any checklist and was talking to me that as per his standard checklist kitchen range and mould in the bathroom requires extra cleaning and will cost extra $75.00 on top of the agreed price of $275.00 and I should have checked the terms and condition on the website.
Clearly this was not expected at all. I told him if its going to cost extra why wasnt it discussed over the phone? He told me nothing is mentioned in his notes! and if I need job done I have to pay extra $75.00 on top of agreed price of $275.00! and total would be $350.00. I told him if I have to pay extra, I might as well cancel this job as clearly this is not what was discussed and agreed upon and will find some other reliable/professional/honest company. When I said this- he mentioned if I cancel the job I have to pay minimum $200.00 cancellation fee! And if I dont pay the cancellation fee they have a separate Legal team who will see me in court!

So I was in a situation where I was asked to pay $350.00 (instead of $275.00 agreed price) to complete the job- otherwise I have to pay $200.00 cancellation fee!- WOW what