Think Home Improvements

Below is our genuine experience with Think Home Improvements SA. All are evidenced by photos (which we are willing to share with). We purchased a verandah from Think. It is a verandah with a triangular roof in the center and two flat roofs on both sides. The price is more than $16,000, so we did expect high quality, but Think delivered a poor-quality verandah. The roof was blown-away by wind, the pillars were not in parallel, and we found water leaking...When Think tried to fix these issues, they even damaged the structure. The damages to the roof and pillar make us no longer feel safe underneath the verandah. The experience with Think is like a nightmare to us.

1) For the water leaking issue, we had been advised that simply applying silicon is not the appropriate way to solve the issue. We expressed this concern to Think, but we found that they still tried to solve the leaking issue by applying more silicon.
2) For the unparalleled pillar issue, Think should have installed the pillars in parallel but they didn't. In an attempt to solve the issue, they almost cut down the pillar to twist and straighten it. As advised by some engineers, Think's way now causes another safety issue because the pillar structure is obviously damaged. Especially, considering that even Think's roof can be blown away, we no longer feel safe staying underneath the verandah built by Think.
3) For the damaged triangular roof issue, it was clearly damaged when the technician from Think tried to screw back the roof of the verandah. We have photos to prove this. Think claimed this was a new issue and refused to fix it - they said they could do some re-positioning - this is not acceptable by any standard.

We have totally lost our confidence in Think as some of the current structure has been damaged after their several repairs make the verandah even worse and unsafe. We feel really regretful for ever considering purchasing anything from Home Improvements.