Performance Automobiles

On one service, they dented our rear passenger door, no apology no offer to fix. On another, they did not call during the day but left it until 4:45pm when I went to pick up to let me know that the brake pads were un-roadworthy but of course could not fit me back in to change them for 2 weeks. Paid hundreds to change out faulty tire pressure sensors, only for the fault/alarm to come back a month later. Just heard from a colleague that they stripped his lug nuts doing a basic tire change. Wanted to stick to Subaru for the log book services but will definitely be going elsewhere from now on.

Under no circumstances would I suggest you use the service team here. The list of issues is too long but (1) promised a part within 10 days (apparently spoke to parts warehouse in Sydney), took three months, (2) charged my credit card for the part on the basis it was going to be 10 days, (3) after 10 days, couldn't get a single person to ring me back to update me on where it was at, (4) no apology for the delay. (5) sourced the part for myself independently and found an installer, cost less than a third of Performance quote, (6) emailed, rang, Messenger, website "contact us" form - NOTHING for a month and then get a call to say the part is in and did I want to book for the repair, when they had an opening in a months time, (7) would not refund me my prepayment on the part (although I could come and collect the part now I had paid for it), (8) outlined all of this to the "service" rep and she promised her Manager would call me back but....NOTHING. Just pathetic. Do not use them under any circumstances.

Service consultant Nicole was extremely helpful, polite and understanding of the circumstances we found ourselves in regarding my Mercedes van. All the staff did everything they could to help and babysat my van until my insurance company finally got a tow truck to pick it up. I can't thank them all enough for their help. I wish there were more places like this. The next time we're in Tassie I know where to go if I need mechanical repairs. A HUGE thank you to Nicole and everyone else there.

customer service pathetic. removed parts from my car and after 3 phone calls finally received a reply, they asked for an email and have heard nothing for 3 weeks. just bought the parts from melbourne.

also received a quote of 2 hours $460 to code a key to the car, when they found out my car dealer was paying, done in 15 minutes

three phone calls, finally a response. requested an email and no response after three weeks. they removed to rubber stops and didnt replace them, has cost me $55 to replace through melbourne. asked for a price to code a key, told two hours $460 get there and once they found out the dealer was paying for it took 15 minutes. these guys are pathetic and are out to grab as much cash as possible. will be taking it up with porsche australia.