Midstate Freight

Having read other reviews I see that I am not the only one on the butt-end of Midstate Freight Mudgee's lack of service. I will differ with my complaint though, I dont not mind being notified that I have a parcel for collection at the Mudgee Depot. My complaint is that I DO NOT get any notification from Midstate Freight in Mudgee. The first I am aware that my parcel is ready for collection is when DHL in Sydney ring to confirm my address is correct and inform me that my parcel has been returned to them. DHL Sydney then ask would I like it to be returned to Midstate Freight in Mudgee or would I prefer the parcel to transfer to Australia Post, I choose Australia Post of course. If I had a choice when ordering I would select Australia Post over couriers because couriers do not deliver to those of us who live out of town, but 9 times out of 10 there is no choice. DHL in America is a fast service for sure, I cant criticize that service but when the item reaches Australia the service is not the same, and then we in regional areas are left with the likes of Midstate Freight Mudgee who can not be bothered to ring or to text message that the parcel is there at their Depot for collection. I like everyone else in Australia who uses Telstra mobile service, have 101 message service. Midstate Freight Mudgee do not ring and leave a message on my 101 message service, if they did ring I would have recieved a message. I also have Midstate Freight Mudgee in my phone contacts, if I had missed a call from them that missed call would display on my phone, and there were no missed calls showing. So how then can they say that they have contacted me? Is there a contact method that I am not aware of? Perhaps Midstate Freight Mudgee need to educate their staff on how to use a phone and leave a message, to ring a phone number and only allow two rings of the phone and hang-up IS NOT contacting the customer, because those of us who live out of town, get no mobile service in the paddocks so we leave the phone on a windowsill in the house where it connects to the Telstra tower. We cannot answer the phone within two rings. As I say, there was no missed calls on my phone and no 101 voice message, so what contact method was the contact method that Midstate Freight Mudgee used? Do they assume that DHL's emailed parcel tracking will indicate where the parcel is? Well it does'nt and Midstate Freight Mudgee aught to know that. Midstate Freight Mudgee is not a freight service, its not of any service, it is totally woeful.

Nothing has changed since that 1 other review 3yrs ago. Soon as outside of Mudgee town, they don't deliver. They just send some text about being outside service area, & to pick up from depot within 2 weeks or it'll be returned.

The big couriers contract Midstate to deliver out here for them, yet no matter how much we complain to DHL etc. that their subcontractor isn't doing their job, nothing ever changes. Somehow Midstate talk themselves out of it and it goes nowhere.



Midstate does seem to drop off parcels to surrounding towns in different postcodes, but you still have to go collect yourself from wherever the usual courier drop is.

I heard a few of local town post offices refuse to be the drop point anymore bc they don't get paid to do another companies mail, (as Midstate refuses to pay them anything).



Also there is no way to contact your local Midstate-Freight depot, they set up an automated call centre, i'm sure bc they kept getting complaints and abuse about this very issue. So apparently their solution is to just ignore the issue and p off locals even more.



Its extremely annoying and infuriating. Your left with no choice but to pick up yourself, and if you rightfully get huffy at them and so much as slam the door while there, they seem to blacklist you so you cant pick up from them anymore.

Midstate Freight is one of those companies you hope burns.



Major Couriers have been trying to take over the entire postal system by luring Retailers with appealing courier contracts. And so Aus Post is dying slowly, yet Aus Post is the one major-service that actually delivers in the countryside! I get mail deliveries to my mailbox every Monday, Wednesday and Friday, which is more than i can say for any local or international courier! Ironically the Midstate truck goes right past my place on its way to surrounding towns to drop parcels.



Luckily if you order a large item (fridge, tv, etc) from Samsung or LG, direct from their website, they seem to have contracted different courier companies, and both of them surprisingly actually deliver to the door! Bit of a shock when an item turned up to door with a courier i'd never heard of, and not having to go 90km to Mudgee Midstate to pick up like i expected.



When online purchasing, i have to be very sure they use, or able to select Aus Post as an option. Though sometimes retailers like Jb-hi-fi who have an Aus Post option, stuff up and accidentally send through their contracted courier and it ends up at Mudgee Midstate-Freight or Toll depot.



Though i will be clear, that Midstate isn't the only courier that doesn't do what they supposedly should. Toll & DFE have their own depot's in Mudgee, and they don't deliver outside of town either. I'm sure they get told by higher-ups to do deliveries out here, and they don't realise how hard it is and how much daily time it would take to deliver outside town with minimum employees, and once they realise they simply don't do it.



Good luck to you. Dealing with this business is impossible.

Are willing to take your money and do not deliver freight to address provided claiming it's outside there area, had to pay one of my employee's to pick up items from depot